Visa Liaison Officer

ONE derland Enterprise; Denpasar; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

ONE derland Enterprise in Denpasar, Bali seeks a Visa Specialist to manage end-to-end visa applications for clients. You will collect documents, guide applicants through requirements, and ensure completeness of submissions.

Responsibilities include preparing and submitting applications, monitoring progress, liaising with authorities, and keeping clients updated. Fresh graduates are welcome; strong knowledge of visa regulations and customer service are essential.

Responsibilities

• Engage with clients to collect required documents for visa applications
• Provide guidance on visa requirements, procedures, and timelines
• Review and validate visa documents for accuracy and completeness
• Prepare and submit visa applications to government authorities or consulates
• Monitor application progress and provide timely updates to clients
• Liaise with authorities to resolve issues in the visa process
• Stay updated with changes in immigration laws and regulations
• Ensure all visa applications meet current legal requirements
• Maintain records of visa applications, approvals and rejections
• Generate reports to track status and success rates
• Deliver excellent customer service and address client inquiries
• Provide ongoing support throughout the visa process
• Handle challenges during the visa procedure
• Collaborate with internal teams and external stakeholders to develop solutions

Job description

• Engage with clients to collect required documents and information for visa applications.
• Provide clear guidance on visa requirements, application procedures, and processing timelines.
• Review and validate visa application documents to ensure accuracy and completeness.
• Prepare and submit visa applications to the relevant government authorities or consulates.
• Monitor application progress and provide clients with timely updates.
• Liaise with relevant authorities to address any issues or complications in the visa process.
• Stay up to date with changes in immigration laws and regulations.
• Ensure all visa applications adhere to the latest legal requirements.
• Maintain accurate and up-to-date records of visa applications, approvals, and rejections.
• Generate reports to track application status and success rates.
• Deliver excellent customer service by responding to client inquiries and concerns.
• Offer continuous support and guidance throughout the visa application process.
• Handle challenges that may arise during the visa application procedure.
• Work closely with internal teams and external stakeholders to develop effective solutions.

Requirements:

• Bachelor’s degree in a relevant field (e.g., International Relations, Law, or a related discipline).
• Previous experience as a Visa Specialist or in a similar role (fresh graduates are encouraged to apply).
• Strong knowledge of visa regulations and immigration procedures.
• Exceptional attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work independently in a fast-paced environment.
• Proficiency in visa application software and systems is a plus.