Virtualization Operations Engineer (Huawei DCS)

PT Infracom Technology; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

PT InfraCom Technology (ICT) seeks a Managed Service Engineer – Virtualization (Huawei DCS) to support daily virtualization and backup operations. You will monitor system health, handle first-level incidents, and ensure service availability per SLAs.

Responsibilities include dashboard monitoring, basic troubleshooting, ticket triage, and preparing operational reports. A Bachelor’s degree and 1 year in IT operations are required, with Linux and virtualization knowledge preferred.

Qualifications

• Bachelor's Degree in IT, CS, Engineering or related field.
• At least 1 year of experience in IT Operations or related role.
• Experience monitoring Linux-based systems.
• Knowledge of virtualization technologies and environments.
• Experience with Huawei DCS preferred.
• Understanding of backup and recovery operations.
• Familiarity with incident management and ticketing systems.
• Strong analytical and troubleshooting skills.
• Good communication and documentation skills.
• Willing to work in a shift-based environment if required.

Responsibilities

• Monitor virtualization and backup dashboards, including job status, alerts, and storage capacity utilization.
• Provide first-level support for incidents and service requests.
• Perform basic troubleshooting, including service restarts, log checks, and failed backup job retries.
• Conduct ticket triage and elevate unresolved issues to Level 2 support within SLA requirements.
• Prepare operational reports, including backup success rates and VM status reports.
• Execute standard operating procedures (SOPs) and runbooks for routine operational activities.
• Perform basic user access management, including password resets and access provisioning based on approved requests.
• Implement minor patches and updates according to maintenance schedules and procedures.
• Maintain accurate documentation of operational activities and incidents.

Skills

Linux monitoring

Virtualization knowledge

Incident management

Documentation

Communication

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Huawei DCS

Job description

PT InfraCom Technology (ICT) seeks a Managed Service Engineer – Virtualization (Huawei DCS) to support daily virtualization and backup operations. You will monitor system health, handle first-level incidents, and ensure service availability per SLAs.

Responsibilities include dashboard monitoring, basic troubleshooting, ticket triage, and preparing operational reports. A Bachelor’s degree and 1 year in IT operations are required, with Linux and virtualization knowledge preferred.