VIP Manager

Mobee; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Mobee is seeking a proactive VIP Manager to build and maintain strong relationships with our high-value clients, driving satisfaction and contributing to the growth of our VIP business segment.

You will manage VIP relationships, act as the primary contact for VIP inquiries, and collaborate with internal teams to deliver exceptional client experiences. A data-driven, strategic mindset and fintech industry experience are highly valued.

Qualifications

• Bachelor's degree in Business, Marketing, Finance or related field.
• Experience in VIP relationship management or account management.
• Strong communication and stakeholder management skills.
• Data-driven with analytical abilities.
• Experience in fintech/financial services, trading or crypto a plus.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Manage and grow relationships with VIP and high-net-worth clients.
• Serve as the primary point of contact for VIP client needs and inquiries.
• Develop personalized engagement and retention strategies.
• Coordinate with internal teams to ensure exceptional client experiences.
• Analyze customer behavior and identify opportunities to grow the VIP business.
• Monitor market trends and provide insights to enhance VIP offerings.
• Drive client satisfaction, loyalty, and revenue growth.

Skills

VIP management

Account management

Stakeholder management

Data analytics

Fintech knowledge

Fast-paced environment

Education

Bachelor's degree in Business, Marketing, Finance

Job description

We're looking for a highly motivated VIP Manager to build and maintain strong relationships with our high-value clients, drive customer satisfaction, and contribute to the growth of our VIP business segment.

Job Description

• Manage and grow relationships with VIP and high-net-worth clients
• Serve as the primary point of contact for VIP customer needs and inquiries
• Develop personalized engagement and retention strategies
• Coordinate with internal teams to ensure exceptional client experiences
• Analyze customer behavior and identify business opportunitiesl
• Monitor market trends and provide insights to enhance VIP offerings
• Drive client satisfaction, loyalty, and revenue growth

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field
• Experience in VIP relationship management, account management, wealth management, or customer success
• Strong communication and stakeholder management skills
• Data-driven mindset with strong analytical abilities
• Experience in fintech, financial services, trading, or crypto industries is a plus
• Ability to work in a fast-paced and dynamic environment