Luxury VIP Client Experience Manager

EUROMEDICA GROUP; Jakarta Selatan; On-site; IDR 320,000,000 - 460,000,000; Full time

Job summary

Euromedica Group is seeking a Customer Experience Manager to lead the premium client journey across in-store and online channels. You will drive personalized service for VIP clients, coordinate cross-functional teams, and respond to feedback to continuously improve the luxury experience.

Ideal candidates have 5+ years in premium customer service, a strong luxury sector background, and excellent communication skills to exceed high-end expectations.

Qualifications

• Bachelor's degree from a reputable university.
• 5+ years in Customer Experience, Service Quality, Customer Care, Client Experience or Social Media Management.
• Minimum 3 years in the luxury sector (high-end retail, jewellery, fashion or luxury hospitality).
• Strong communication, VIP/HNWI client service mindset and teamwork.

Responsibilities

• Lead and elevate the customer journey across in-store and online touchpoints.
• Manage client relationships and VIP/HNWI service expectations.
• Monitor client feedback and develop improvement plans.
• Bridge communications between client expectations and company policy.
• Oversee social media interactions and overall client experience.

Skills

Customer Experience

Service Quality

Customer Care

Client Experience

Social Media Management

Education

Bachelor's degree

Job description

Euromedica Group is seeking a Customer Experience Manager to lead the premium client journey across in-store and online channels. You will drive personalized service for VIP clients, coordinate cross-functional teams, and respond to feedback to continuously improve the luxury experience.

Ideal candidates have 5+ years in premium customer service, a strong luxury sector background, and excellent communication skills to exceed high-end expectations.