VIP Guest Experience & Operations Supervisor

Accor Hotels; Nusantara; On-site; IDR 709,094,132 - 1,063,641,198; Full time

Benefits offered by this job

Meals provided

Employee benefit card

Learning programs

Accommodation provided

Free public transportation

Job summary

Accor Hotels in Kalimantan Timur, Nusantara, seeks a dedicated professional to ensure exceptional guest experiences. The role involves welcoming and managing VIP guests, overseeing hotel operations, and ensuring safety and comfort standards are met.

The ideal candidate will provide hands-on service, manage inquiries effectively, and collaborate across departments. A minimum of 1 year of experience is preferred, with proficiency in Bahasa Indonesia and English.

Our commitment to diversity ensures we attract varied talents and promote inclusion.

Qualifications

• Minimum of 1 year experience in a similar position in an international brand.
• Hands‑on experience managing guest inquiries and complaints.
• First Aid/CPR certification is an advantage.

Responsibilities

• Welcome and escort VIP guests, inspecting VIP rooms.
• Update guest profiles, anticipating and fulfilling needs.
• Coordinate with departments to ensure smooth operations.
• Handle inquiries and complaints with timely follow-up.
• Oversee hotel operations ensuring guest comfort and safety.
• Conduct Night Audit processes, ensuring compliance.
• Communicate updates to the Rooms Division Manager.

Skills

Proficient in Bahasa Indonesia

Exceptional communication skills

Problem-solving skills

Interpersonal skills

Time management

Flexibility with working hours

Physical ability to lift moderate weight

Tools

MS programs

OPERA Cloud system

Job description

Accor Hotels in Kalimantan Timur, Nusantara, seeks a dedicated professional to ensure exceptional guest experiences. The role involves welcoming and managing VIP guests, overseeing hotel operations, and ensuring safety and comfort standards are met.

The ideal candidate will provide hands-on service, manage inquiries effectively, and collaborate across departments. A minimum of 1 year of experience is preferred, with proficiency in Bahasa Indonesia and English.

Our commitment to diversity ensures we attract varied talents and promote inclusion.