Duty Manager

Accor Hotels; Nusantara; On-site; IDR 709,094,132 - 1,063,641,198; Full time

Benefits offered by this job

Meals provided

Employee benefit card

Learning programs

Accommodation provided

Free public transportation

Job summary

Accor Hotels in Kalimantan Timur, Nusantara, seeks a dedicated professional to ensure exceptional guest experiences. The role involves welcoming and managing VIP guests, overseeing hotel operations, and ensuring safety and comfort standards are met.

The ideal candidate will provide hands-on service, manage inquiries effectively, and collaborate across departments. A minimum of 1 year of experience is preferred, with proficiency in Bahasa Indonesia and English.

Our commitment to diversity ensures we attract varied talents and promote inclusion.

Qualifications

• Minimum of 1 year experience in a similar position in an international brand.
• Hands‑on experience managing guest inquiries and complaints.
• First Aid/CPR certification is an advantage.

Responsibilities

• Welcome and escort VIP guests, inspecting VIP rooms.
• Update guest profiles, anticipating and fulfilling needs.
• Coordinate with departments to ensure smooth operations.
• Handle inquiries and complaints with timely follow-up.
• Oversee hotel operations ensuring guest comfort and safety.
• Conduct Night Audit processes, ensuring compliance.
• Communicate updates to the Rooms Division Manager.

Skills

Proficient in Bahasa Indonesia

Exceptional communication skills

Problem-solving skills

Interpersonal skills

Time management

Flexibility with working hours

Physical ability to lift moderate weight

Tools

MS programs

OPERA Cloud system

Job description

Company Description

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

Job Description

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Personally welcome and escort VIP guests, ensure VIP room inspections with Housekeeping.
• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
• Liaise with all departments to ensure smooth and coordinated operations.
• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
• Champion of the loyalty program among the guests and knows all its benefits.
• Oversee the hotel operations, ensuring accessibility, safety, and guest comfort.
• Conduct Night Audit processes and ensure compliance with hotel standards.
• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
• Communicate key operational updates and guest feedback to the Rooms Division Manager.
• Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

Qualifications

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Minimum of 1 year experience in a similar position in an international brand. Remote area work experience is preferred.
• First Aid/CPR certification is an advantage.
• Hands‑on, exceptional communication and interpersonal skills.
• A confident and proactive problem‑solver with strong conflict resolution skills.
• Working knowledge of front office, concierge and night audit preparations as well as MS programs and OPERA Cloud system.
• Excellent time management and multitasking skills in a fast‑paced service environment.
• Flexible with working hours and ability to work with tight deadlines.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.