Villa Manager - Ubud

PT Loyo Bondar Group; Kecamatan Ubud; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Loyo Bondar Group in Bali is seeking a Villa Operations Manager to lead daily villa operations and ensure service excellence across Front Office, Guest Relations, Housekeeping, Maintenance, Security, and related functions.

You will prepare daily priorities, supervise staff, and uphold company standards while safeguarding guest privacy, safety, and comfort. The role emphasizes proactive problem solving, cross‑department coordination, and cost control to deliver outstanding guest experiences.

Qualifications

• Minimum proven experience in managing villa or hotel operations.
• Strong leadership and staff management skills.
• Excellent guest service and problem-solving abilities.
• Knowledge of housekeeping, maintenance, and safety procedures.

Responsibilities

• Oversee daily villa operations and ensure adherence to standards.
• Coordinate Front Office, Guest Relations, Housekeeping, Maintenance, and Security.
• Monitor guest arrival/departure readiness and inspect facilities.
• Lead safety, security, and emergency preparedness activities.
• Manage budgeting, cost control, and procurement with relevant departments.
• Prepare daily operations reports and communicate with management.
• Drive initiatives to enhance guest satisfaction and loyalty.

Skills

Operations management

Team leadership

Guest relations

Facilities management

Job description

Manage and supervise the daily operations of the villa.

Ensure all operational procedures and company standards are properly implemented.

Coordinate Front Office, Guest Relations, Housekeeping, Maintenance, Security, and other operational functions.

Prepare and monitor daily operational activities, assignments, and priorities.

Ensure the villa is ready for guest arrival, stay, and departure.

Conduct regular inspections of villa facilities, public areas, guest rooms, and service areas.

Identify operational problems and take appropriate corrective action.

1. Villa Operations Management

• Manage and supervise the daily operations of the villa.

• Ensure all operational procedures and company standards are properly implemented.

• Coordinate Front Office, Guest Relations, Housekeeping, Maintenance, Security, and other operational functions.

• Prepare and monitor daily operational activities, assignments, and priorities.

• Ensure the villa is ready for guest arrival, stay, and departure.

• Conduct regular inspections of villa facilities, public areas, guest rooms, and service areas.

• Identify operational problems and take appropriate corrective action.

• Ensure smooth coordination between departments.

2. Guest Experience & Customer Service

• Ensure guests receive professional, friendly, and personalized service.

• Handle guest requests, complaints, feedback, and special arrangements.

• Resolve guest problems promptly and professionally.

• Monitor guest satisfaction and identify opportunities to improve the guest experience.

• Maintain good relationships with repeat guests, VIP guests, villa owners, and business partners.

• Ensure guest privacy, comfort, safety, and security.

3. Team Leadership & Staff Management

• Lead, supervise, and motivate villa operational employees.

• Prepare work schedules and allocate manpower according to operational requirements.

• Monitor employee attendance, punctuality, grooming, discipline, and performance.

• Conduct regular briefings and operational meetings.

• Provide coaching, training, and guidance to employees.

• Evaluate employee performance and provide recommendations for improvement, promotion, or disciplinary action.

• Coordinate with HR regarding recruitment, training, employee relations, and manpower requirements.

• Ensure employees comply with company policies and procedures.

4. Housekeeping & Villa Standards

• Ensure villas are maintained according to established cleanliness and presentation standards.

• Monitor room preparation, cleaning schedules, linen, towels, amenities, and housekeeping supplies.

• Conduct regular quality inspections.

• Ensure maintenance issues identified by Housekeeping are reported and followed up.

• Maintain appropriate standards for villa presentation before guest arrival.

5. Maintenance & Facility Management

• Monitor the condition of buildings, furniture, equipment, swimming pools, gardens, electrical systems, plumbing, air-conditioning, and other facilities.

• Coordinate preventive and corrective maintenance.

• Follow up on maintenance requests and ensure timely completion.

• Coordinate with Engineering/MEP teams and external contractors when required.

• Maintain records of maintenance activities and outstanding issues.

• Identify potential operational risks and recommend preventive measures.

6. Safety, Security & Emergency Management

• Ensure compliance with villa safety, security, and emergency procedures.

• Conduct regular checks of fire safety equipment, emergency exits, CCTV, access control, and other security systems.

• Ensure employees understand emergency procedures.

• Coordinate emergency responses involving guests, employees, property, or facilities.

• Report accidents, incidents, property damage, and security issues to management.

• Ensure appropriate incident reports are completed.

7. Inventory & Cost Control

• Monitor operational supplies, amenities, linen, cleaning materials, equipment, and other inventories.

• Ensure proper storage and usage of company assets.

• Conduct regular inventory checks.

• Control operational expenses and minimize unnecessary costs.

• Monitor wastage and identify opportunities for cost efficiency.

• Coordinate purchasing and procurement requirements with the relevant department.

8. Financial & Revenue Support

• Monitor villa occupancy, room rates, guest requirements, and operational costs.

• Coordinate with Reservations and Sales teams to maximize occupancy and revenue opportunities.

• Support management in preparing operational budgets and forecasts.

• Monitor daily operational expenses against approved budgets.

• Ensure proper control of cash handling and operational transactions where applicable.

9. Administration & Reporting

• Prepare daily, weekly, and monthly operational reports.

• Maintain records of guest complaints, incidents, maintenance issues, inventory, and operational activities.

• Monitor departmental KPIs and operational targets.

• Provide management with recommendations for operational improvements.

• Ensure required documentation and records are properly maintained.

• Attend management meetings and provide operational updates.