Estate Butler

Aloita Mentawai; Sumatra Barat; On-site; IDR 531,161,473 - 708,215,297; Full time

Job summary

Aloita Mentawai, located in Sumatra Barat, is seeking a full-time Estate Butler to provide personalized guest services. Responsibilities include greeting guests, managing check-in/out processes, and coordinating with various resort departments.

The ideal candidate must have a proven background in luxury hospitality, strong interpersonal skills, and the ability to thrive in a remote island environment. Attention to detail and fluency in English are essential. Aloita Mentawai offers a unique atmosphere where team members contribute to an enriching guest experience.

Qualifications

• Experience in luxury hospitality or guest relations.
• Ability to anticipate guest needs and maintain composure.
• Comfortable working in a remote island environment.

Responsibilities

• Deliver personalized guest service throughout the stay.
• Coordinate check-in and check-out, assist guests with luggage.
• Manage special requests and maintain guest privacy.

Skills

Luxury hospitality experience

Interpersonal skills

Problem-solving skills

Fluency in English

Attention to detail

Education

Hospitality training or certification

Job description

Company Description

Aloita Mentawai is a thoughtfully designed resort on Simakakang Island in the Mentawai Archipelago, created around a belief in simple, unhurried living. Guests are invited to slow down, reconnect with nature, and embrace an island rhythm centered on good food, rest, movement, and time in the ocean. The resort offers a peaceful environment where meaningful conversations, deep sleep, and authentic connections are part of everyday life. Rather than trying to change the island, Aloita Mentawai focuses on protecting its natural beauty and atmosphere, allowing the location itself to shape the guest experience. Team members join a close-knit community dedicated to genuine hospitality and a calm, understated sense of luxury.

Role Description

The Estate Butler is a full‑time, on‑site role based at Aloita Mentawai in Kepulauan Mentawai, responsible for delivering highly personalized guest service throughout the guest stay. Daily tasks include greeting arrivals, coordinating check‑in and check‑out, assisting with luggage, and providing information about resort facilities, activities, and island experiences.

The Estate Butler anticipates guest needs, arranges dining reservations and special experiences, coordinates with housekeeping and maintenance to ensure villas and common areas are in perfect condition, and facilitates in‑room amenities and turn‑down service. The role includes managing guest requests, handling any issues with discretion, and working closely with the front office, food and beverage, and activities teams to ensure seamless service.

The Estate Butler also supports special events, maintains detailed guest preferences, and upholds resort standards of cleanliness, safety, and privacy at all times.

Qualifications

• Proven experience in luxury hospitality, guest relations, or butler/concierge services, ideally in a resort or remote island setting.
• Strong service mindset with excellent interpersonal, communication, and problem‑solving skills.
• Ability to anticipate guest needs, manage multiple requests, and maintain composure in a fast‑paced, guest‑focused environment.
• Fluency in English (spoken and written); additional languages are an advantage.
• High attention to detail in presentation, cleanliness, and service standards.
• Comfort living and working in a remote island environment, with flexibility to work varied hours, weekends, and holidays.
• Professional appearance, discretion, and respect for guest privacy and cultural diversity.
• Basic administrative and organizational skills, including record‑keeping of guest preferences and coordination with other departments.
• Previous experience in food and beverage service and knowledge of etiquette and table service is a plus.
• Relevant hospitality training or certification is preferred but not mandatory where strong experience is demonstrated.