Venue Supervisor

PT. CANTINA MEXICANA BALI; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Lola's is seeking a Venue Supervisor to support daily venue operations, ensuring smooth service and a positive guest experience. You will supervise the floor team, assist in scheduling, and coach staff on Lola's SOS, SOPs, and product knowledge.

Work closely with the Venue Manager to maintain high standards, monitor service flow, handle guest feedback, and ensure compliance with health, safety, and brand guidelines across events and daily operations.

Qualifications

• Previous experience in a supervisory or senior floor/service role.
• Strong understanding of restaurant operations and guest service.
• Familiar with SOPs, Sequence of Service, and brand standards.
• Reservation systems knowledge; experience with Resdairy is an advantage.
• Willing to work flexible hours including evenings, weekends, and public holidays.

Responsibilities

• Supervise venue team, including floor staff, runners, and other operational team members.
• Assist Venue Manager in preparing staff schedules, allocating duties, and managing daily floor operations.
• Train and coach team members on Lola's Sequence of Service (SOS), SOPs, product knowledge, and service standards.
• Monitor staff performance and provide regular feedback and guidance.
• Ensure staff follow Lola's Handbook, rules, regulations, and brand standards.
• Support onboarding and training of new team members.
• Coordinate with housekeeping and other departments to maintain the overall condition of the venue.
• Welcome and engage with guests to ensure a positive dining experience.
• Monitor service flow and ensure Lola's SOS is consistently followed.
• Handle guest feedback, requests, and complaints professionally and promptly.
• Interact with guests through the venue phone and WhatsApp for inquiries, reservations, events, and functions.
• Ensure event and function inquiries are communicated promptly to the Executive Chef and Manager on Duty.
• Handle group reservation inquiries per Group Reservation SOP.
• Monitor guest satisfaction and identify opportunities to improve the guest experience.
• Oversee daily venue operations and ensure smooth coordination between floor, kitchen, runners, and other departments.
• Monitor reservations, seating arrangements, and waitlists to maintain efficient dining flow.
• Ensure venue is clean, organized, and maintained to Lola's standards.
• Monitor daily operational issues and communicate to Manager on Duty or Venue Manager.
• Maintain awareness of scheduled events and ensure team is prepared according to event brief.
• Oversee guest flow and service during events and functions.
• Monitor availability and condition of operational supplies and coordinate replenishment.
• Ensure all operational activities comply with health, safety, hygiene, and company standards.
• Maintain knowledge of Lola's food and beverage offerings and ensure quality service.
• Work closely with kitchen team to address food quality, presentation, timing, or guest-related concerns.
• Conduct regular checks of dining area and service points to ensure cleanliness and hygiene.

Skills

Team leadership

Guest service

Operations management

Resdairy usage

Attention to detail

Tools

Resdairy

Job description

The Venue Supervisor is responsible for supporting the daily operation of the venue, ensuring smooth service, strong team performance, and an excellent guest experience. This role supervises the floor team, supports training and development, monitors service and operational standards, handles guest concerns, and assists the Venue Manager in maintaining operational, financial, and quality standards.

Key Responsibilities

Team & People Management

Supervise and support the venue team, including floor staff, runners, and other operational team members.

Assist the Venue Manager in preparing staff schedules, allocating duties, and managing daily floor operations.

Train and coach team members on Lola's Sequence of Service (SOS), SOPs, product knowledge, and service standards.

Monitor staff performance and provide regular feedback and guidance.

Ensure staff follow Lola's Handbook, rules, regulations, and brand standards.

Support the onboarding and training of new team members.

Coordinate with housekeeping and other departments to maintain the overall condition of the venue.

Guest Experience & Service

Welcome and engage with guests throughout the service to ensure a positive dining experience.

Monitor service flow and ensure Lola's Sequence of Service is consistently followed.

Handle guest feedback, requests, and complaints professionally and promptly.

Interact with guests through the venue phone and WhatsApp, including general inquiries, reservations, events, and functions.

Ensure event and function inquiries are communicated promptly to the Executive Chef and Manager on Duty.

Handle group reservation inquiries in accordance with the Group Reservation SOP.

Monitor guest satisfaction and identify opportunities to improve the overall guest experience.

Daily Operations

Oversee daily venue operations and ensure smooth coordination between the floor, kitchen, runners, and other relevant departments.

Monitor reservations, seating arrangements, and waitlists to maintain an efficient dining flow.

Ensure the venue is clean, organized, and maintained to Lola's standards.

Monitor daily operational issues and communicate them to the Manager on Duty or Venue Manager.

Maintain awareness of scheduled events and ensure the team is prepared according to the event brief.

Oversee guest flow and service during events and functions.

Monitor the availability and condition of operational supplies and coordinate replenishment when required.

Ensure all operational activities comply with health, safety, hygiene, and company standards.

Product & Quality Control

Maintain strong knowledge of all Lola's food and beverage offerings, including daily and weekly specials.

Ensure food and beverage presentation and service meet Lola's quality standards.

Work closely with the kitchen team to address food quality, presentation, timing, or guest-related concerns.

Conduct regular checks of the dining area and service points to ensure cleanliness, hygiene, and presentation standards are maintained.

Identify operational or quality issues and take appropriate action or elevate them to the relevant Manager.

Resdairy & Staff Administration

Monitor and manage the Resdairy system on a daily basis.

Ensure staff properly use Resdairy for attendance, schedules, timesheets, breaks, and other relevant functions.

Train team members on the correct usage of the system.

Monitor attendance and scheduling information and communicate discrepancies to the relevant Manager.

Ensure reservation information and guest requests are accurately updated and communicated to the team.

Assist with cash handling and ensure payment procedures are followed correctly.

Monitor tills and support accurate daily cash reconciliation.

Assist the Venue Manager in monitoring operational costs and minimizing unnecessary expenses.

Support daily financial and operational reporting as required.

Assist with initiatives and promotions designed to support venue revenue and business performance.

Requirements

Previous experience in a supervisory or senior floor/service role, preferably within a restaurant or hospitality environment.

Strong understanding of restaurant operations and guest service.

Good knowledge of food and beverage products and service standards.

Able to understand and consistently apply SOPs, Sequence of Service, company policies, and brand standards.

Familiar with reservation systems; experience with Resdairy is an advantage.

Good numerical skills for handling payments, waitlists, and basic operational calculations.

Willing to work flexible hours, including evenings, weekends, and public holidays.