Vacation Reservations & Sales Concierge

mymvw; Provinsi Bali; On-site; IDR 715,052,000 - 1,072,578,000; Full time

Job summary

Marriott Vacations Worldwide is hiring in Bali for a customer service and bookings verification role. You will assist live verification for bookings, allocate slots, and maintain records while handling guest inquiries and objections with a courteous, enthusiastic demeanor.

You will liaise with brokers, promote preview packages, and support the marketing team. Fluency in English and Japanese is required, with a professional image and strong communication skills.

Qualifications

• Excellent written and oral communication.
• Fluent in English and a second language as required.
• Proficient in Japanese JLPT N1 or N2.
• Positive and enthusiastic attitude.
• Professional and knowledgeable image.

Responsibilities

• Assist live verification for bookings and slot allocations.
• Handle hotel reservations inquiries via customer service hotline.
• Liaise with brokers regarding bookings and maintain records.
• Support marketing team development as requested.
• Verify packages and manage open dated pipelines for dates and tour slots.

Skills

English fluency

Japanese JLPT

Customer service

Microsoft Excel

Tools

Microsoft Word

Job description

Marriott Vacations Worldwide is hiring in Bali for a customer service and bookings verification role. You will assist live verification for bookings, allocate slots, and maintain records while handling guest inquiries and objections with a courteous, enthusiastic demeanor.

You will liaise with brokers, promote preview packages, and support the marketing team. Fluency in English and Japanese is required, with a professional image and strong communication skills.