Senior UX Research Lead – ID Market Insights

Trip.com; Tangerang; On-site; IDR 200,880,000 - 424,080,000; Full time

Job summary

Trip.com Group is seeking a Senior User Experience Research Specialist for the Indonesia market. You will evaluate UX, identify gaps versus competitors, and collaborate with cross-functional teams to improve Trip.com’s product quality in the ID market.

The role involves planning and conducting qualitative and quantitative research, building dashboards, and delivering actionable insights to enhance user satisfaction and market growth.

Qualifications

• Bachelor's degree in Psychology, Data Analysis, UX Research, or related field.
• At least 3 years of user research experience with qualitative and quantitative methods.
• Experience running full user research projects from planning to final report and communications.
• Strong analytical skills with data literacy; knowledge of SQL and BigQuery preferred.
• Familiarity with design thinking and user experience concepts.
• Experience in travel or e-commerce industry is a plus.

Responsibilities

• Conduct user research to gain insights into user behavior and pain points in the ID market.
• Monitor product UX metrics and provide local insights to HQ teams.
• Regularly perform product UX testing and in-depth competitor analysis.
• Collaborate with teams to address user pain points and improve quality.
• Support building data dashboards and data systems for UX quality analysis.

Skills

Qualitative research

Quantitative research

SQL

BigQuery

Design thinking

Travel industry experience

Education

Bachelor's degree

Tools

SQL

BigQuery

Job description

Trip.com Group is seeking a Senior User Experience Research Specialist for the Indonesia market. You will evaluate UX, identify gaps versus competitors, and collaborate with cross-functional teams to improve Trip.com’s product quality in the ID market.

The role involves planning and conducting qualitative and quantitative research, building dashboards, and delivering actionable insights to enhance user satisfaction and market growth.