UX Researcher — Consumer Insights

Blibli; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Blibli is Indonesia’s leading e-commerce platform, built on trust, innovation, and care. As a UX Researcher, you’ll uncover user insights that shape Blibli’s products and experiences and help Product, Design, and Business teams make informed decisions.

You’ll conduct end-to-end qualitative and quantitative research, translate findings into actionable recommendations, and collaborate with cross-functional partners across Indonesia to deliver intuitive, impactful experiences.

Qualifications

• 2-3 years of UX research experience.
• Fluent in Bahasa Indonesia and English.
• Experience leading end-to-end research projects.
• Excellent analytical and presentation skills.

Responsibilities

• Conduct end-to-end qualitative and quantitative research, from defining research objectives to data collection, analysis, synthesis, and reporting.
• Conduct research to understand consumer needs, behaviors, motivations, attitudes, pain points, and decision-making.
• Apply appropriate research methods, including interviews, FGDs, usability testing, surveys, concept testing, observation, internal data analysis, and secondary research.
• Translate research findings into clear recommendations that support product, customer experience, marketing, and business decisions.
• Develop and present research deliverables and insights to cross-functional stakeholders.
• Collaborate with Product, Design, Business, Data, and other teams to address strategic research questions.

Skills

Qualitative research

Quantitative research

Stakeholder management

Presentation skills

Education

Bachelor's degree in IT, HCI, Psychology, Anthropology, Sociology, or related fields

Tools

Research tools

Job description

Blibli is Indonesia’s leading e-commerce platform, built on trust, innovation, and care. As a UX Researcher, you’ll uncover user insights that shape Blibli’s products and experiences and help Product, Design, and Business teams make informed decisions.

You’ll conduct end-to-end qualitative and quantitative research, translate findings into actionable recommendations, and collaborate with cross-functional partners across Indonesia to deliver intuitive, impactful experiences.