Upstream Energy Customer Success Manager APAC

Jotun Thailand Ltd.; Bekasi; Presencial; IDR 600 000 000 - 900 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

Flexible Downtime

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Beyond the Basics

Resumo da oferta

S&P Global Energy is seeking a Customer Success Manager for the Upstream segment in the Asia Pacific region. You will drive strategic client relationships, oversee onboarding and training, and coordinate cross-functional teams to resolve escalations, delivering measurable value.

Fluent in English and Bahasa Indonesia with a background in upstream energy is required. Occasional travel across the Asia Pacific region is anticipated to support engagements and business development.

Qualificações

• Extensive upstream oil & gas experience with operators, service companies, or energy consulting firms.
• Fluency in English and Bahasa Indonesia with strong communication for diverse stakeholders.
• Proven track record in customer-facing roles with relationship management, training delivery, and strategic account growth.
• Proficiency with data visualization tools (Power BI/Tableau/Qlik) and MS Office.

Responsabilidades

• Drive strategic customer relationships across upstream oil & gas accounts to maximize adoption and retention of Energy solutions.
• Lead onboarding programs and deliver targeted training to optimize client workflows and accelerate value realization.
• Monitor customer health metrics and satisfaction, identifying expansion opportunities to grow revenue.
• Coordinate cross-functional teams to resolve escalations and deliver seamless service experiences.
• Conduct regular business reviews and on-site engagements to assess performance and gather insights.

Conhecimentos

Customer relations

Training delivery

Strategic account growth

Travel readiness

English & Bahasa Indonesia fluency

Ferramentas

Power BI

Tableau

Qlik

Microsoft Office

Descrição da oferta de emprego

S&P Global Energy is seeking a Customer Success Manager for the Upstream segment in the Asia Pacific region. You will drive strategic client relationships, oversee onboarding and training, and coordinate cross-functional teams to resolve escalations, delivering measurable value.

Fluent in English and Bahasa Indonesia with a background in upstream energy is required. Occasional travel across the Asia Pacific region is anticipated to support engagements and business development.