Call Center

Pt Mitra Utama Solusi Telematika; Tangerang; On-site; IDR 1,621,329,000 - 2,522,068,000; Full time

Job summary

S&P Global Energy APAC is seeking a Customer Success Manager to lead strategic relationships across upstream oil & gas accounts, driving adoption and retention of Energy solutions.

You will onboard clients, deliver targeted training, monitor health metrics, coordinate cross-functional teams, and conduct regular business reviews to deliver measurable value and growth.

Qualifications

• Extensive experience in upstream oil & gas with an operator, service company, or energy consulting firm.
• Fluency in English and Bahasa Indonesia with strong written and verbal communication for diverse stakeholders.
• Proven track record in customer-facing roles with relationship management, training delivery, and strategic growth.
• Proficiency with data visualization platforms (Power BI, Tableau, Qlik) and MS Office suite.
• Willingness to travel within the Asia Pacific region for engagements and business development.

Responsibilities

• Drive strategic customer relationships across upstream oil & gas accounts to maximize adoption and retention.
• Lead onboarding programs and deliver targeted training to optimize client workflows.
• Proactively monitor customer health metrics and identify expansion opportunities.
• Coordinate cross-functional teams to resolve escalations and ensure seamless service experiences.
• Conduct regular business reviews and on-site engagements to assess performance and gather insights.
• Provide data-driven insights to improve customer experience and drive adoption of energy solutions.

Skills

Relationship management

Training delivery

Strategic account growth

Power BI

Tableau

Qlik

Microsoft Office

Tools

Power BI

Tableau

Qlik

CRM platforms

Microsoft Office

Job description

S&P Global Energy – Customer Success Manager (Asia Pacific)

About the Role:

Grade Level (for internal use): 10

The Team: The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry-leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long-term partnerships.

Responsibilities and Impact:

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
• Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences
• Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
• Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions

What We’re Looking For:

Basic Required Qualifications:

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement
• Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
• Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities
• Ability to travel within the Asia Pacific region to support customer engagements and business development activities

Additional Preferred Qualifications:

• Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
• Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
• Proficiency with CRM platforms and customer success management tools for data-driven insights
• Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We’re more