Transfer Service

Doku, Pt Nusa Satu Inti Artha; Jakarta Pusat; On-site; IDR 90,000,000 - 120,000,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible downtime

Continuous learning programs

Career and education support

Family friendly perks

Miscellaneous employee perks

Job summary

S&P Global Energy is seeking a seasoned Customer Success professional to cultivate strategic relationships with upstream oil & gas accounts in the Asia Pacific region. You will lead onboarding programs, deliver targeted training, and coordinate cross-functional teams to ensure adoption and renewal of energy solutions.

You will monitor customer health metrics, identify expansion opportunities, and provide data-driven insights to improve client outcomes.

Qualifications

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm.
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement.
• Proven track record in customer-facing roles with expertise in relationship management, training delivery, and strategic account growth.
• Technical proficiency with data visualization platforms (Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities.
• Ability to travel within the Asia Pacific region to support customer engagements and business development activities.

Responsibilities

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions.
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value.
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth.
• Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences.
• Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes.
• Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions.

Skills

Customer relationship management

Training delivery

Account growth

Data visualization tools

English & Bahasa Indonesia

Travel readiness

Tools

CRM platforms

Microsoft Office

Power BI

Job description

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About the Role

Grade Level (for internal use):
10

The Team

The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry-leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long‑term partnerships.

Responsibilities and Impact

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time‑to‑value
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
• Serve as the primary customer advocate, coordinating cross‑functional teams to resolve escalations and deliver seamless service experiences
• Conduct regular business reviews and strategic on‑site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
• Leverage advanced analytics and emerging technologies to provide data‑driven insights that improve customer experience and drive adoption of innovative energy solutions

What We're Looking For

Basic Required Qualifications

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement
• Proven track record in customer‑facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
• Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities
• Ability to travel within the Asia Pacific region to support customer engagements and business development activities

Additional Preferred Qualifications

• Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
• Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
• Proficiency with CRM platforms and customer success management tools for data‑driven insights
• Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long‑term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world‑leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards‑small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: (contact omitted).