APAC Customer Success Manager – Oil & Gas Solutions

S&P Global, Inc.; Jakarta Pusat; Vor Ort; IDR 1.621.329.000 - 2.341.920.000; Vollzeit

Benefits dieser Stelle

Health care coverage

Flexible downtime

Continuous learning

Investment in your future

Family friendly perks

Zusammenfassung

S&P Global Energy is seeking a seasoned Customer Success professional to guide strategic relationships across upstream oil & gas accounts in the Asia Pacific region. You will lead onboarding, deliver targeted training, and monitor health metrics to maximize adoption of energy solutions.

Travel within APAC and collaboration with cross-functional teams will be essential to drive revenue growth and elevate customer outcomes through data-driven insights.

Qualifikationen

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm.
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement.
• Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth.
• Technical proficiency with data visualization platforms (Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities.
• Ability to travel within the Asia Pacific region to support customer engagements and business development activities.

Aufgaben

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions.
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value.
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships.
• Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences.
• Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes.
• Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions.

Kenntnisse

Oil & gas industry experience

English

Bahasa Indonesia

Data visualization tools

Microsoft Office

Travel APAC

Tools

Power BI

Tableau

Qlik

Jobbeschreibung

S&P Global Energy is seeking a seasoned Customer Success professional to guide strategic relationships across upstream oil & gas accounts in the Asia Pacific region. You will lead onboarding, deliver targeted training, and monitor health metrics to maximize adoption of energy solutions.

Travel within APAC and collaboration with cross-functional teams will be essential to drive revenue growth and elevate customer outcomes through data-driven insights.