Omnichannel Customer Experience Specialist (24/7 Shifts)

Howel And Co Indonesia; Jawa Barat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Howel And Co Indonesia is seeking a Customer Success Manager - Upstream to join our APAC team in Indonesia. You will act as a trusted advisor to upstream oil & gas customers, ensuring successful adoption of energy intelligence solutions and driving measurable business outcomes.

The role emphasizes collaboration with cross-functional teams, a deep understanding of our products, and a proactive approach to renewals and expansions while delivering exceptional customer experiences.

Job description

Customer Success Manager - Upstream

Job Description

About the Role:
Grade Level (for internal use):
10
The Team:
The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry‑leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long‑term partnerships.