Travel Support Specialist - Ticketing & Refunds

ATI Business Group; Jakarta Pusat; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

ATI Business Group is seeking a Customer Service Associate to support customers through the flight booking journey, including ticketing inquiries, refunds, and preflight services. You will work with the Customer Facing team to ensure accurate, timely, and helpful solutions for clients.

The role requires 1–3 years in customer service, strong English communication (C1), and a detail-oriented approach. On-site work at Central Jakarta or BSD City with rotating shifts is expected.

Qualifications

• Bachelor's degree in any major.
• Minimum 1–3 years of proven customer service experience.
• Advanced English proficiency (C1) with strong written and verbal communication.
• High attention to detail in handling customer information, bookings, and data.
• Willingness to work on-site at Central Jakarta or BSD City and rotating shifts in a 24/7 environment.

Responsibilities

• Handle and resolve customer inquiries and complaints regarding flight bookings, modifications, cancellations, and related services.
• Provide accurate and timely assistance by utilizing product knowledge in ticketing, refunds, and preflight services.
• Deliver high-quality customer support in English with clear and effective communication.
• Navigate booking platforms, verify transactional details, and identify discrepancies for accurate processing and resolution.
• Prioritize and manage daily inquiries and ticketing issues while meeting SLA deadlines.

Skills

Customer service

English communication

Problem solving

Ticketing knowledge

Education

Bachelor's degree

Job description

ATI Business Group is seeking a Customer Service Associate to support customers through the flight booking journey, including ticketing inquiries, refunds, and preflight services. You will work with the Customer Facing team to ensure accurate, timely, and helpful solutions for clients.

The role requires 1–3 years in customer service, strong English communication (C1), and a detail-oriented approach. On-site work at Central Jakarta or BSD City with rotating shifts is expected.