Travel Experience Specialist: Accommodation & Transport

Staffinc; Kota Semarang; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Staffinc is seeking a Customer Care Support professional in Semarang to handle escalated cases, follow SOPs, and provide timely solutions across accommodation, ground transport, and entertainment sectors.

The role involves creating ticketing records, maintaining clear communication with customers and internal teams, and adhering to the latest SOPs, WI, and company guidelines in a fast-paced travel environment.

Qualifications

• Minimum formal education: D3/S1 in any discipline.
• Preferably 1 year of experience in Customer Care Support (layer 2) & Event and Ground Transport Industry Part
• Experience in Online Travel Agent or hospitality (reservation)
• Familiar with Travel agency
• Familiar with Salesforce/CRM
• Ready for working under pressure
• Ready for working Shift

Responsibilities

• Handle escalated cases and perform follow-ups in accordance with SOP
• Provide solutions for customer requests and complaints related to Accommodation, Ground Transport, and Entertainment (TTD) within SLA
• Create ticketing documentation based on SOP/WI (Working Instructions)
• Maintain effective communication with customers, internal teams, partners, and stakeholders
• Comply with the latest SOP, WI, and company guidelines
• Actively participate in team activities as needed

Skills

Travel agency

Under pressure

Shift work

Education

D3/S1

Tools

Salesforce

CRM

Job description

Staffinc is seeking a Customer Care Support professional in Semarang to handle escalated cases, follow SOPs, and provide timely solutions across accommodation, ground transport, and entertainment sectors.

The role involves creating ticketing records, maintaining clear communication with customers and internal teams, and adhering to the latest SOPs, WI, and company guidelines in a fast-paced travel environment.