Customer Service Executive (English Speaker) - Sleman City

IGT Solutions; Kota Yogyakarta; On-site; IDR 55,800,000 - 72,540,000; Full time

Benefits offered by this job

BPJS Health Care

BPJS Manpower

Annual leave entitlement

Job summary

IGT Solutions in Sleman City, Yogyakarta invites applicants for a Customer Service Executive role focused on English-speaking customers. The role handles user complaints, maintains professional service, and collaborates to meet KPIs.

Requirements include at least 1 year in a contact center, strong English (B1/B2 preferred), willingness to work 24/7 shifts, and WFO at Sleman City Hall.

Qualifications

• Minimum 1 year of experience in a Contact Center/Customer Service environment.
• Strong English proficiency (at least B1 level, B2 preferable).
• Willing to work 24/7 rotational shift.

Responsibilities

• Handle user complaints via incoming tickets in resolution tools.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Exceed customer expectations in service quality and accuracy of information.
• Work collaboratively in a team to achieve KPI and SLA targets.
• Acknowledge and resolve customer complaints through various channels.
• Keep records of customer interactions, transactions, comments and complaints.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and deliver professional customer support.

Skills

English proficiency

Customer service

Job description

Customer Service Executive (English Speaker) - Sleman City

Experience in OTA / TMS is highly preferred.

Rincian Kekaryawanan:

Responsibilities:

• Handle user complaints which manifest as incoming tickets in resolution tools.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Exceed customers' expectations in terms of service quality and accuracy of information.
• Work collaboratively in a team to achieve required KPI elements and SLA targets.
• Acknowledge and resolve customer complaints through various communication channels.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:

• Minimum 1 year of experience in a Contact Center/Customer Service environment. Fresh Graduates are welcome to apply.
• Required languages: Strong English proficiency (at least at B1 Level - spoken and written), B2 will be preferable.
• Experience in OTA / TMS is highly preferred.
• Must be willing to work on a 24/7 rotational shift.
• 5 working days, 9-hour shift inclusive of 1-hour break and short breaks
• Full training program will be provided for new hires.
• Must be willing to commute and work in Yogyakarta City (WFO) - Sleman City Hall.
• High commitment to quality and strong focus on customer satisfaction.
• Medical coverage (BPJS Health Care).
• BPJS Manpower.
• Attractive annual leave entitlement.
• Permanent Role.