Customer Service Accommodation & Transportation (Fluent English)
Staffinc
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Job summary
Staffinc is seeking a Customer Care Support professional in Semarang to handle escalated cases, follow SOPs, and provide timely solutions across accommodation, ground transport, and entertainment sectors.
The role involves creating ticketing records, maintaining clear communication with customers and internal teams, and adhering to the latest SOPs, WI, and company guidelines in a fast-paced travel environment.
Qualifications
- Minimum formal education: D3/S1 in any discipline.
- Preferably 1 year of experience in Customer Care Support (layer 2) & Event and Ground Transport Industry Part
- Experience in Online Travel Agent or hospitality (reservation)
- Familiar with Travel agency
- Familiar with Salesforce/CRM
- Ready for working under pressure
- Ready for working Shift
Responsibilities
- Handle escalated cases and perform follow-ups in accordance with SOP
- Provide solutions for customer requests and complaints related to Accommodation, Ground Transport, and Entertainment (TTD) within SLA
- Create ticketing documentation based on SOP/WI (Working Instructions)
- Maintain effective communication with customers, internal teams, partners, and stakeholders
- Comply with the latest SOP, WI, and company guidelines
- Actively participate in team activities as needed
Skills
Education
Tools
Job description
Handle escalated cases and perform follow-ups in accordance with SOP
Provide solutions for customer requests and complaints related to Accommodation, Ground Transport, and Entertainment (TTD) within SLA
Create ticketing documentation based on SOP/WI (Working Instructions)
Maintain effective communication with customers, internal teams, partners, and stakeholders
Comply with the latest SOP, WI, and company guidelines
Actively participate in team activities as needed
Minimum Formal Education Level: D3/S1 from any discipline.
Preferably 1 years of experience in Online Travel Agent or hospitality (reservation)
Familiar With Travel agency
Familiar with salesforce/CRM
Ready for working under pressure.
Ready for working Shift.
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