Training Executive

Parfums Christian Dior; Jakarta Pusat; Sur place; IDR 180 000 000 - 300 000 000; Plein temps

Résumé du poste

Parfums Christian Dior in Jakarta is seeking a Training Executive to drive digital learning for retail teams across MyDior and SkillsUp, and to deliver classroom sessions focused on client development.

You will tailor training materials for local markets, coordinate with internal and external partners, and create engaging e-learning content for Dior ambassadors. The role demands collaboration with cross-functional teams and a strong emphasis on performance metrics.

Qualifications

• 2–4 years of experience in retail training or digital learning.
• Experience with luxury retail or beauty sector preferred.
• Strong storytelling and client development skills.

Responsabilités

• Design and localize digital learning modules for MyDior and SkillsUp.
• Lead classroom training sessions and workshops.
• Coordinate with stores, managers, and regional teams on content updates.
• Analyze engagement and performance data to improve programs.
• Manage training logistics and event support.

Connaissances

LMS management

Digital content creation

Retail training

Project management

Public speaking

Outils

MyDior app

SkillsUp app

Description du poste

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior.

YOUR IMPACT

Behind every Dior Beauty Consultant’s (BC) retail performance in-store is a team that supports them with their retail tools, training needs, and content. You will join the PCD Local Market Training Team, reporting to the Local Market Training Manager.

You will work on supporting the Local Market Training Team through managing the elements and tools of retail performance and training on our various apps, providing administrative support, and liaising with internal stakeholders and external vendors. You will be responsible for adapting training materials for local market needs, counters, and event promoters. You will also have the opportunity to create fun and informative digital e-learning content for our BCs.

YOUR MISSION

MANAGEMENT OF BC’S RETAIL NEEDS AND TOOLS

The Training Executive will drive the digital learning strategy for retail teams across the MyDior and SkillsUp mobile applications, while also leading classroom-based education with a strong focus on Client Development. This role combines instructional design, digital content management, in-person training facilitation, and retail coaching to ensure staff are continuously equipped with product knowledge, brand storytelling, Clienteling excellence, and sales techniques. In addition, the role provides operational support to the Training Manager across retail uniform management and training logistics.

• Design, develop, and localize digital learning modules, training capsules, tutorials, and product updates for the MyDior and SkillsUp apps.
• Translate global retail education guidelines and brand strategies into engaging, bite-sized mobile-first content across both platforms.
• Regularly update content to align with new product launches, seasonal campaigns, and retail priorities.
• Plan and manage a local MyDior and SkillsUp calendar to ensure regional and local information, announcements, and updates are pushed out in a timely manner.
• Continuously update the learning curriculum, including "all in one card," drop sheets, and service videos.
• Oversee the gamification elements of the MyDior and SkillsUp apps (challenges, quizzes, leaderboards) to drive daily user adoption and high engagement rates across retail teams.
• Monitor app usage analytics, completion rates, and user feedback across both platforms to identify knowledge gaps and refine learning paths.
• Implement push notification strategies, community challenges, and incentive programs to maintain high motivation and active participation among store staff.

3. Classroom Training & Client Development Facilitation

• Facilitate and deliver impactful classroom training sessions, with a specialized focus on Client Development curriculum.
• Partner with retail teams on the floor and in workshops to translate training concepts into actionable client-facing behaviours.

4. Functional Collaboration, Performance Tracking & Reporting

• Partner with Retail Operations, Store Managers, and Training Manager to integrate the MyDior and SkillsUp apps, as well as classroom modules, into onboarding programs and continuous education.
• Provide support and training to store teams on how to maximize the features of both platforms and client development tools.
• Act as the primary liaison between local retail teams and the regional digital learning team for technical updates and feature enhancements.
• Generate regular reports on user engagement and performance metrics by store to actively drive and optimize MyDior and SkillsUp performance.

5. Operational & Training Logistics Support

• Uniform Management: Support the Training Manager in overseeing retail uniform management, including stock forecasting, ordering, and distribution to retail teams.
• Training Room & Logistics: Manage training room setups for classroom sessions and events, ensuring all required training materials, collateral, and logistics (including food and beverage arrangements) are fully prepared.
• Management & distribution of Grooming items & DA gifts
• Help prepare, order, and manage Grooming for Dior Ambassadors’ at a quarterly basis
• Oversee ordering, and allocation of Dior Ambassador gifts & gratis during Novelty launches
• Event Management
• Support Training Manager in planning, strategizing, and executing employee engagement and welfare activities such as Teambuilding, Christmas Party, Kick off, and alike.

Profile & Qualifications

• Experience: 2 to 4 years of experience in retail training, classroom facilitation, instructional design, or digital learning, preferably within the luxury retail, beauty, or fashion sector.
• Strong understanding of retail operations and the luxury beauty advisor mindset.
• Experience managing mobile learning management systems (LMS), gamified learning platforms (such as MyDior and SkillUp), or digital content creation tools.
• Excellent project management, public speaking, and organizational skills, with the ability to balance digital rollouts, classroom delivery, and logistical coordination.
• Data-driven mindset with proficiency in tracking app analytics, KPIs, and operational forecasting.
• Interpersonal Skills: Exceptional communication, creative storytelling abilities, and a proven track record of motivating and engaging retail teams.
• Languages: Proficiency in local market language(s) and English (mandatory for global/regional alignment).

WHAT CAN WE OFFER?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.