Sales Associate / Senior Sales Associate

Inside Lvmh; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Dior in Jakarta is seeking a Senior Sales Associate to deliver a high-touch luxury shopping experience, build lasting client relationships, and drive sales in our boutique.

Ideal candidates have a passion for fashion and luxury goods, exceptional communication, and the ability to thrive in a fast-paced retail environment, including weekends and holidays.

Qualifications

• 3+ years in sales or client relations, preferably luxury retail.
• Excellent communication and interpersonal skills.
• Interest in fashion and luxury goods.

Responsibilities

• Achieve monthly individual sales targets and contribute to the boutique target.
• Consistently deliver an exceptional client experience that results in both new and repeat business.
• Maintain an in-depth understanding of our product range to provide clients with insightful product recommendations.
• Support client relationships by assisting with follow-ups and ensuring client satisfaction.
• Deliver personalized, high-touch service to each client, ensuring a memorable and luxurious shopping experience.
• Build long-term client relationships by tracking customer preferences, purchase history, and interactions.
• Build and manage a client portfolio to ensure ongoing client outreach, engagement, and loyalty.
• Explore prospects and identify new opportunities to attract potential clients.

Skills

Strong communication skills

Client relations

Interest in fashion/luxury goods

Job description

Step into the world of Dior as a Senior Sales Associate and embark on a journey of luxury and style. Delight in curating unforgettable experiences for our esteemed clientele, while immersing yourself in the essence of haute couture and exceptional craftsmanship. Join us in redefining elegance and sophistication, where every interaction becomes an opportunity to showcase the timeless allure of Dior.

As a Senior Sales Associate, you will play a pivotal role in providing an outstanding customer experience to our clients. You will be responsible for building relationships with our discerning clientele, driving sales, and contributing to the overall success of our boutique. Your exceptional product knowledge, attention to detail, and dedication to service will help us uphold the prestige of our brand.

Job responsabilities

• Achieve monthly individual sales targets and contribute to the overall boutique target.
• Consistently deliver an exceptional client experience that results in both new and repeat business.
• Maintain an in-depth understanding of our product range to provide clients with insightful product recommendations.
• Support client relationships by assisting with follow-ups and ensuring client satisfaction. Assist clients in selecting products that meet their needs, preferences, and lifestyle.
• Deliver personalized, high-touch service to each client, ensuring a memorable and luxurious shopping experience.
• Build long-term client relationships by tracking customer preferences, purchase history, and interactions to deliver personalized follow-ups and tailored service experiences.
• Build and manage a client portfolio to ensure ongoing client outreach, engagement, and loyalty.
• Explore prospects and identify new opportunities to attract potential clients.

Profile

• Minimum of 3 years of experience in sales, customer service, or client relations, preferably in a luxury retail environment.
• Strong communication skills with an ability to engage with an upscale clientele.
• Deep interest in fashion, luxury goods, and trends.
• Ability to work flexible hours, including weekends and holidays.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, proactive and passionate in luxury fashion industry.
• Professional Attributes:Exceptional interpersonal and communication skills, client-centric mindset, adaptability, uncompromising attention to detail, and a collaborative team spirit.