TRAINING & DEVELOPMENT MANAGER

PT MDS Retailing Tbk; Tangerang; On-site; IDR 334,800,000 - 669,600,000; Full time

Job summary

PT MDS Retailing Tbk is seeking a Training & Development Manager to build high‑performing retail teams through impactful commercial learning programs. You will design and implement learning initiatives that strengthen selling capability, product knowledge, customer experience, retail operations, and leadership development.

Based in Karawaci, Tangerang, you will lead the Retail Academy, manage LMS initiatives and learning budgets, and partner with Operations, Merchandising, HR and business

Qualifications

• Bachelor's degree in any discipline.
• Minimum 8 years of experience in Retail Training or Learning & Development.
• Strong understanding of retail operations, sales excellence, customer experience, and product knowledge training.
• Experience developing or managing LMS and digital learning platforms.
• Excellent presentation, facilitation, stakeholder management and communication skills.

Responsibilities

• Develop Training Needs Analysis aligned with business priorities.
• Design and implement retail training strategies, curriculum, and career development programs for Head Office & Store Operation.
• Create engaging commercial training programs covering sales excellence, customer experience, retail operations, product knowledge, and leadership.
• Manage the annual training calendar, budget, and learning initiatives.
• Evaluate training effectiveness through observations, assessments, and business performance metrics, continuously improving learning programs.
• Lead the development of Learning Management System (LMS) initiatives and digital learning solutions.
• Coach and develop the Retail Academy team while partnering closely with Operations, Merchandising, HR, and Business Leaders.

Skills

Presentation skills

Facilitation

Stakeholder management

Communication

Education

Bachelor's degree in any discipline

Tools

LMS

Job description

At MDS Retailing, we're looking for a Training & Development Manager who is passionate about building high-performing retail teams through impactful commercial learning programs.

This role goes beyond delivering soft skills training—you will design and implement learning initiatives that strengthen selling capability, product knowledge, customer experience, retail operations, and leadership development, ensuring our store teams consistently deliver business results.

Key Responsibilities

Develop Training Needs Analysis (TNA) aligned with business priorities.

Design and implement retail learning strategies, curriculum, and career development programs for Head Office & Store Operation.

Create engaging commercial training programs covering sales excellence, customer experience, retail operations, product knowledge, and leadership.

Manage the annual training calendar, budget, and learning initiatives.

Evaluate training effectiveness through observations, assessments, and business performance metrics, continuously improving learning programs.

Lead the development of Learning Management System (LMS) initiatives and digital learning solutions.

Coach and develop the Retail Academy team while partnering closely with Operations, Merchandising, HR, and Business Leaders.

Requirements

Bachelor's Degree in any discipline.

Minimum 8 years of experience in Retail Training, Retail Academy, Retail Education, Commercial Training, or Learning & Development.

Strong understanding of retail operations, sales excellence, customer experience, and product knowledge training.

Hands-on experience developing or managing Learning Management Systems (LMS) and digital learning platforms.

Excellent presentation, facilitation, stakeholder management, and communication skills.

Willing to be based in Karawaci, Tangerang.