Retail Academy Leader: Elevate Sales, CX & Training

PT MDS Retailing Tbk; Tangerang; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

MDS Retailing invites applications for a Retail Academy Manager who will build high-performing store teams through strategic learning programs. You will shape curriculum covering selling capability, product knowledge, customer experience, retail operations, and leadership development, aligning with business goals.

Based in Karawaci, Tangerang, you will oversee LMS initiatives, manage the annual calendar and budget, and coach the Academy team while collaborating with Operations, Merchandising,

Qualifications

• Bachelor's Degree in any discipline.
• Minimum 5 years of experience in Retail Training, Retail Academy, Retail Education, Commercial Training, or Learning & Development.
• Strong understanding of retail operations, sales excellence, customer experience, and product knowledge training.
• Hands-on experience developing or managing Learning Management Systems (LMS) and digital learning platforms.
• Excellent presentation, facilitation, stakeholder management, and communication skills.
• Willing to be based in Karawaci, Tangerang.
• Matahari is Indonesia's premier department store chain, holding a commanding 47.8% market share. As the nation's leading omni-channel, customer-centric 'house of specialists,' we excel in apparel, footwear, beauty, and related sectors, driven by our philosophy of 'feel good.'

Responsibilities

• Develop Training Needs Analysis (TNA) aligned with business priorities.
• Design and implement retail learning strategies, curriculum, and career development programs for Head Office & Store Operation.
• Create engaging commercial training programs covering sales excellence, customer experience, retail operations, product knowledge, and leadership.
• Manage the annual training calendar, budget, and learning initiatives.
• Evaluate training effectiveness through observations, assessments, and business performance metrics, continuously improving learning programs.
• Lead the development of Learning Management System (LMS) initiatives and digital learning solutions.
• Coach and develop the Retail Academy team while partnering closely with Operations, Merchandising, HR, and Business Leaders.

Skills

LMS implementation

Stakeholder management

Presentation

Facilitation

Communication

Retail operations

Sales excellence training

Customer experience training

Education

Bachelor's Degree

Tools

Learning Management System (LMS)

Job description

MDS Retailing invites applications for a Retail Academy Manager who will build high-performing store teams through strategic learning programs. You will shape curriculum covering selling capability, product knowledge, customer experience, retail operations, and leadership development, aligning with business goals.

Based in Karawaci, Tangerang, you will oversee LMS initiatives, manage the annual calendar and budget, and coach the Academy team while collaborating with Operations, Merchandising,