Trainer II

PT Concentrix Services Indonesia; Kota Yogyakarta; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

PT Concentrix Services Indonesia seeks a Trainer II to deliver client-focused training for new hires, product updates, and ongoing development. You will mentor Program Ready Trainers, review curricula, and evaluate programs using feedback methods to improve outcomes.

The role requires certification in the Trainer Certification Program and collaboration with Operations to ensure agents transition to production with the required competency levels.

Qualifications

• Bachelor's degree in a related field from a four-year college or university.
• Two to four years of relevant training experience preferred.

Responsibilities

• Lead day-to-day training classroom direction and monitor student progress.
• Utilize effective presentation and facilitation skills with varied delivery methods.
• Prepare and present training materials through classroom learning and demos.
• Accountable for achieving individual training performance metrics.
• Support Operations to transition agents from training to production environment.
• Maintain product knowledge through meetings and side-by-side observations.
• Communicate effectively with managers, peers and clients.
• Assist Instructional Design in creating training materials for various methods.
• Measure training effectiveness using feedback methods to improve resources.

Skills

Training methodologies

Soft skills

Communication skills

Microsoft Office

Multi-tasking

Attention to detail

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Job Title: Trainer II

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Location: IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:

Time Type: Full time 2026-09-01

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.