Advanced Training & Certification Specialist

Convergys; Kota Yogyakarta; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Convergys is seeking a Trainer II in Yogyakarta to deliver client-focused training for new hires and product updates, ensuring readiness for production. You will mentor program-ready trainers, review curricula, and evaluate programs using feedback methods, while maintaining up-to-date product knowledge through meetings and side-by-side observations.

The role requires a bachelor’s degree and 2–4 years of relevant training experience, strong communication, and the ability to multi-task under

Qualifications

• Bachelor's degree in related field.
• 2–4 years of training experience preferred.
• Strong communication and coaching skills.

Responsibilities

• Deliver client-focused training for new hires and product updates.
• Provide mentoring to Program Ready Trainers and review curricula.
• Evaluate training programs using feedback methods and surveys.
• Maintain up-to-date product knowledge via meetings and observations.
• Coordinate with Operations to ensure smooth transition to production.
• Support instructors in designing and developing training materials.
• Contribute to continuous learning and change management.

Skills

Training methods

Soft skills

Communication

Coaching

Time management

Multi-tasking

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Convergys is seeking a Trainer II in Yogyakarta to deliver client-focused training for new hires and product updates, ensuring readiness for production. You will mentor program-ready trainers, review curricula, and evaluate programs using feedback methods, while maintaining up-to-date product knowledge through meetings and side-by-side observations.

The role requires a bachelor’s degree and 2–4 years of relevant training experience, strong communication, and the ability to multi-task under