Trainer

PT TSING DIGITAL TECHNOLOGY INDONESIA; Tangerang; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT TSING DIGITAL TECHNOLOGY INDONESIA is seeking a Training Specialist to deliver and evaluate diverse programs, including onboarding, role-based training, and in-service upskilling. You will translate complex material into accessible content for employees to master.

You will analyze training data, ensure quality, manage certifications, and design courses tailored to frontline staff, overseeing final delivery and materials.

Qualifications

• Associate degree or higher.
• At least 1 year of experience in a training role.
• English proficiency and strong Chinese language skills desirable.
• Strong learning agility, logical thinking and analytical abilities.
• Excellent communication and teamwork; ability to collaborate across departments.
• STEM background preferred.
• Experience in call centers or consumer electronics is a plus.
• Familiarity with telecom, service or FMCG sectors preferred.
• Experience in mobile phone repair/training valued.

Responsibilities

• Conduct training data analysis, prepare summaries, and evaluate training effectiveness.
• Own training quality; identify issues from feedback and evaluation results, and follow up until resolved.
• Manage employee role-based certification processes, ensuring efficient execution.
• Understand current business operations; design, develop, and optimize training courses and materials for frontline staff.
• Oversee final delivery of training courses and materials.

Skills

English proficiency

Chinese proficiency

Learning agility

Analytical thinking

Communication

Teamwork

STEM background

Call center/consumer electronics exp

Industry familiarity (telecom/ FMCG)

Mobile device/training experience

Education

Associate degree or higher

Job description

You will be responsible for the delivery and evaluation of various training programs, including onboarding for new hires, specialized role-based training, and in-service upskilling. You will convey training content clearly and accessibly, employ professional instructional techniques, rapidly absorb new business-related material, and effectively translate it into training content to ensure employee mastery.

Key responsibilities

• Conduct training data analysis, prepare training summaries, and evaluate training effectiveness
• Take ownership of training quality; identify issues based on feedback and evaluation results, and follow up until they are fully resolved to enhance employee capabilities
• Manage employee role-based certification processes, ensuring efficient execution of all related procedures
• Gain a deep understanding of current business operations; design, develop, and optimize training courses and materials tailored to the needs of frontline service staff
• Oversee the final delivery of training courses and materials

About you

• Associate degree or higher
• At least 1 year of experience in a training role
• Proficiency in English and excellent command of Chinese are highly desirable
• Strong learning agility, logical thinking, and analytical skills; articulate in communication
• Strong communication and teamwork skills, with the ability to collaborate effectively across departments and adapt to changing environments
• Background in STEM (science, technology, engineering, or mathematics) is preferred
• Prior experience in a call center environment or the consumer electronics industry is a plus
• Familiarity with or experience in the telecommunications, service, or fast-moving consumer goods (FMCG) sectors is preferred
• Experience in mobile phone repair and related training, or training within the consumer electronics industry, is highly valued