Tools Administrator

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 100,440,000 - 234,360,000; Full time

Job summary

Tata Consultancy Services is seeking a skilled IT Operations & ITSM administrator to manage Symphony Summit, Jira/Confluence, ITAM/CMDB, and monitoring tools. You will ensure accurate CMDB data, configure workflows, and support AIOps integrations while maintaining security through CyberArk PAM.

The role involves maintaining dashboards, reports, and tool documentation to support governance and client satisfaction. Jakarta-based on-site work with global collaboration.

Qualifications

• Experience configuring and administering Symphony Summit ITSM workflows and SLA rules.
• Proficient in Jira and Confluence: project tracking, knowledge base administration, permissions.
• Hands-on ITAM/CMDB asset lifecycle management and cloud/on-prem discovery.
• Proficiency with monitoring and log management: Zabbix, Nagios, Grafana, ELK/Graylog/Splunk; CyberArk PAM.
• Ability to onboard/licence compliance and maintain asset relationships.

Responsibilities

• Administer and maintain all IT operations tooling: Symphony Summit, Jira, Confluence, ITAM/CMDB, Zabbix, Nagios, Grafana, ELK, Graylog, Splunk, CyberArk, Ansible, GitLab, InTune
• Configure and optimise ITSM workflows, SLA rules, escalation paths, and dashboards in Symphony Summit
• Maintain CMDB accuracy: onboard CIs from cloud discovery and on-prem inventory; manage licence compliance
• Manage CyberArk PAM: onboard privileged accounts for Linux, Windows, VMware, and cloud administrators; enforce least-privilege
• Support AIOps integration: connect monitoring tools to ITSM for automated ticket creation and enrichment
• Produce operational dashboards and reports for client governance; maintain tool documentation and user training materials

Skills

Symphony Summit ITSM

Jira & Confluence

ITAM/CMDB

Monitoring tools admin

ELK/Graylog/Splunk

CyberArk PAM

Ansible Tower

GitLab CI/CD

InTune

Vulnerability scanning

SonarQube

ArgoCD

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

About the Role:

Must Have:

• Symphony Summit ITSM: incident, change, problem, and service request management; workflow configuration
• Jira and Confluence: project tracking, knowledge base administration, user and permission management
• ITAM/CMDB: asset lifecycle management, discovery integration, CI relationships; licence compliance
• Monitoring tool administration: Zabbix, Nagios, Grafana, Prometheus, Whatap; alert rule and dashboard management
• Log management: ELK Stack, Graylog, Splunk Cloud; index management, retention policies, RBAC
• CyberArk PAM: account onboarding, safe management, session recording, policy administration

Good to Have:

• Ansible Tower / AWX for automated playbook scheduling and RBAC
• GitLab CI/CD pipeline configuration and runner management
• InTune device policy and compliance profile administration
• Tenable Security Center or Wazuh for vulnerability management integration with ITSM
• Sonarqube and ArgoCD administration for DevOps toolchain support

Responsibilities:

• Administer and maintain all IT operations tooling: Symphony Summit, Jira, Confluence, ITAM/CMDB, Zabbix, Nagios, Grafana, ELK, Graylog, Splunk, CyberArk, Ansible, GitLab, InTune
• Configure and optimise ITSM workflows, SLA rules, escalation paths, and dashboards in Symphony Summit
• Maintain CMDB accuracy: onboard new CIs from cloud discovery (Tencent Cloud, GCP) and on-prem inventory; manage licence compliance
• Manage CyberArk PAM: onboard privileged accounts for Linux, Windows, VMware, and cloud administrators; enforce least-privilege
• Support AIOps integration: connect monitoring tools to ITSM for automated ticket creation and enrichment
• Produce operational dashboards and reports for client governance; maintain tool documentation and user training materials

TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity.