Tenant Relations & Collections Specialist

Pengiklan Anonim; Simpangan; On-site; IDR 50,220,000 - 78,120,000; Full time

Job summary

Pengiklan Anonim is seeking an experienced Tenant Relations professional to manage tenant inquiries, complaints, and payments in a West Java-based property. The role emphasizes hospitality, teamwork, and budget-conscious operations in a building-management setting.

The ideal candidate has 2-3 years of relevant experience, strong negotiation and communication skills, and fluency in English to interact with tenants and team members while maintaining high service levels.

Qualifications

• Diploma or preferred Bachelor's degree in any major.
• Minimum of 2-3 years of experience as Tenant Relation or Customer Relation in Building Management for Apartment.
• Excellent communication and interpersonal skills to interact effectively with tenants and team members.
• Good negotiation skills, administrative skills and problem solving ability.
• Collaborative and creative mindset, ability to work effectively within a team and on to deadline.
• Fluency in English is required.
• Dedication to maintaining high levels of service.
• Proficient negotiation skills for various tenant related situations.
• Intermediate to Advance Knowledge with Microsoft Office (Excel & Word) and the Internet.
• Work placement in Cikarang area, West Java.

Responsibilities

• Handle all tenant inquiries and complaints.
• Ensuring that the property's services and facilities meet or exceed tenant expectations.
• Leverage hospitality skills to enhance the overall tenant experience.
• Maintain tenant correspondence with quick response.
• Manage the tenancy report regularly.
• Monitor and evaluate the realization of operational expenditure so that it is in line with the predetermined budget.
• Ensure tenants make timely payments for all billing components, including IPL, Service Charge (SC), and Utilities, with a primary focus on achieving100% payment compliance among occupied units.

Skills

Communication skills

Negotiation

Problem solving

Team player

English proficiency

Microsoft Office

Tenant relations

Education

Diploma / Bachelor's degree

Tools

Microsoft Office

Job description

Pengiklan Anonim is seeking an experienced Tenant Relations professional to manage tenant inquiries, complaints, and payments in a West Java-based property. The role emphasizes hospitality, teamwork, and budget-conscious operations in a building-management setting.

The ideal candidate has 2-3 years of relevant experience, strong negotiation and communication skills, and fluency in English to interact with tenants and team members while maintaining high service levels.