Tenant Relation & Collection

Pengiklan Anonim; Simpangan; On-site; IDR 50,220,000 - 78,120,000; Full time

Job summary

Pengiklan Anonim is seeking an experienced Tenant Relations professional to manage tenant inquiries, complaints, and payments in a West Java-based property. The role emphasizes hospitality, teamwork, and budget-conscious operations in a building-management setting.

The ideal candidate has 2-3 years of relevant experience, strong negotiation and communication skills, and fluency in English to interact with tenants and team members while maintaining high service levels.

Qualifications

• Diploma or preferred Bachelor's degree in any major.
• Minimum of 2-3 years of experience as Tenant Relation or Customer Relation in Building Management for Apartment.
• Excellent communication and interpersonal skills to interact effectively with tenants and team members.
• Good negotiation skills, administrative skills and problem solving ability.
• Collaborative and creative mindset, ability to work effectively within a team and on to deadline.
• Fluency in English is required.
• Dedication to maintaining high levels of service.
• Proficient negotiation skills for various tenant related situations.
• Intermediate to Advance Knowledge with Microsoft Office (Excel & Word) and the Internet.
• Work placement in Cikarang area, West Java.

Responsibilities

• Handle all tenant inquiries and complaints.
• Ensuring that the property's services and facilities meet or exceed tenant expectations.
• Leverage hospitality skills to enhance the overall tenant experience.
• Maintain tenant correspondence with quick response.
• Manage the tenancy report regularly.
• Monitor and evaluate the realization of operational expenditure so that it is in line with the predetermined budget.
• Ensure tenants make timely payments for all billing components, including IPL, Service Charge (SC), and Utilities, with a primary focus on achieving100% payment compliance among occupied units.

Skills

Communication skills

Negotiation

Problem solving

Team player

English proficiency

Microsoft Office

Tenant relations

Education

Diploma / Bachelor's degree

Tools

Microsoft Office

Job description

Diploma or preferred Bachelor's degree in any major

Minimum of 2-3 years of experience as Tenant Relation or Customer Relation in Building Management for Apartment

Excellent communication and interpersonal skills to interact effectively with tenants and team members

Good negotiation skills, administrative skills and problem solving ability

Collaborative and creative mindset, ability to work effectively within a team and on to deadline

Fluency in English is required

Dedication to maintaining high levels of service

Proficient negotiation skills for various tenant related situations

Intermediate to Advance Knowledge with Microsoft Office (Excel & Word) and the Internet

Work placement in Cikarang area, West Java

Responsibilities

• Handle all tenant inquiries and complaints.
• Ensuring that the property's services and facilities meet or exceed tenant expectations.
• Leverage hospitality skills to enhance the overall tenant experience.
• Maintain tenant correspondence with quick response.
• Manage the tenancy report regularly.
• Monitor and evaluate the realization of operational expenditure so that it is in line with the predetermined budget.
• Ensure tenants make timely payments for all billing components, including IPL, Service Charge (SC), and Utilities, with a primary focus on achieving100% payment compliance among occupied units.