Tenant Relation

Jendela Group; Jakarta Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Performance bonus

Medical insurance

Paid leave

Job summary

Jendela Group mencari kandidat yang berorientasi layanan untuk tim Tenant Relations. Anda akan mengelola layanan penyewa dari check-in hingga perpanjangan kontrak dan pengembalian deposit setelah check-out.

Peran ini menuntut kemampuan komunikasi yang kuat, empati, dan pengalaman minimal 1 tahun di bidang hospitality atau layanan. Pengetahuan Zendesk/Qiscus menjadi nilai tambah, dan penempatan kerja on-site di Kebon Jeruk, Jakarta Barat, didorong.

Qualifications

• Latar belakang di bidang Hospitality, Hotel Management, Tourism, Guest Relations, Customer Service, Tenant Relations, atau bidang layanan terkait diutamakan.
• Minimal 1 tahun pengalaman di bidang hospitality atau layanan; lulusan baru dengan potensi kuat dipersilakan melamar.
• Berpengalaman menangani keluhan kompleks dengan kemampuan menggali akar masalah dan memberikan solusi yang tepat.
• Keterampilan komunikasi dan interpersonal yang sangat baik, empati, teliti, adaptif, dan semangat belajar.
• Terbiasa dengan platform tiket seperti Zendesk, Qiscus, atau sistem dukungan pelanggan serupa.
• Siap bekerja on-site di Kebon Jeruk, Jakarta Barat.

Responsibilities

• Mengelola Check-in penyewa secara menyeluruh dan memastikan persiapan sebelum penyewa masuk unit.
• Menangani pertanyaan, permintaan, dan keluhan penyewa melalui berbagai saluran komunikasi.
• Mengelola pembaruan sewa dan perpanjangan kontrak dengan penyewa dan dokumen terkait.
• Mengelola proses pengembalian deposit untuk penyewa yang telah selesai masa sewa.

Skills

Hospitality

Customer service

Communication

Empathy

Problem solving

Ticketing systems

Education

S1 (Sarjana)

Tools

Zendesk

Qiscus

Job description

DESKRIPSI PEKERJAAN

About the Role

We are looking for a service-oriented and solution-driven individual with a strong hospitality mindset to join our Tenant Relations team. In this role, you will be responsible for managing end-to-end tenant services throughout their rental journey, from handling tenant check-ins and complaints to managing lease renewals and processing deposit refunds after check-out.

Responsibilities

• Tenant Check-in
• Handle the tenant check-in process and ensure all necessary preparations are completed before the tenant moves into the unit.
• Provide tenants with relevant information regarding apartment facilities, property policies, and rental procedures.
• Assist tenants with their initial needs and ensure a smooth move-in experience.

2. Tenant Complaint Handling

• Handle tenant inquiries, requests, and complaints professionally through various communication channels.
• Identify the root causes of tenant issues, provide appropriate solutions, and ensure proper follow-up until resolution.
• Coordinate with relevant internal teams, including Maintenance, Billing, and Property Management, to address tenant concerns effectively.

3. Renewal & Contract Extension

• Manage the lease renewal and contract extension process by communicating with tenants regarding their rental plans.
• Provide tenants with relevant information about renewal terms, contract details, and extension procedures.
• Follow up on renewal progress and ensure all necessary documentation and administrative processes are completed.

4. Manage Deposit Refund

• Handle deposit refund process for tenants who have completed their rental period and checked out.
• Review and verify the necessary information and documentation required for deposit refunds.
• Monitor the refund process, communicate updates to tenants, and ensure the refund is properly processed.

KUALIFIKASI MINIMUM

• Background in Hospitality, Hotel Management, Tourism, Guest Relations, Customer Service, Tenant Relations, or other service-related fields is preferred.
• Minimum 1 year of experience in hospitality or service-related roles is preferred; fresh graduates with strong potential are welcome to apply.
• Experienced in handling complex complaints, with the ability to conduct proper probing, identify root causes, and provide effective solutions rather than simply escalating issues.
• Excellent communication and interpersonal skills, with a strong sense of empathy, attention to detail, adaptability, and eagerness to learn. Able to build positive relationships, understand people's needs, and make tenants feel comfortable and well-treated.
• Familiarity with platforms such as Zendesk, Qiscus, or similar ticketing and customer support systems.
• Willing to work on-site in Kebon Jeruk, West Jakarta.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Hospitality and Tourism
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Contractual
• *LOKASI**: West Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Commercial Real Estate
• *SITUS PERUSAHAAN**: https://jendela360.com
• *JUMLAH LOWONGAN**: 7 posisi

FASILITAS & BENEFIT

Fasilitas: perf_bonus, med_ins, mat_pat_leave

TENTANG PERUSAHAAN

Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.

With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.

Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.