On-site Tenant Experience & Relations Specialist

Jendela360; Jakarta Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Jendela360 in Jakarta is seeking a service-oriented Tenant Relations specialist to manage end-to-end tenant services throughout the rental journey, from check-ins and inquiries to lease renewals and deposit refunds. This on-site role requires hospitality mindset and strong communication to ensure smooth moves and exceptional tenant experiences.

You will handle complaints through Zendesk/Qiscus, coordinate with Maintenance, Billing and Property teams, and support renewal processes.

Qualifications

• Background in Hospitality, Hotel Management, Tourism, Guest Relations, Customer Service, Tenant Relations, or related fields.
• Minimum 1 year of experience in hospitality or service-related roles; fresh graduates with strong potential are welcome.
• Experience handling complex complaints and root-cause analysis.
• Excellent communication, empathy, attention to detail, adaptability, and eagerness to learn.
• Familiarity with Zendesk, Qiscus, or similar ticketing systems.
• Willing to work on-site in Kebon Jeruk, West Jakarta.

Responsibilities

• Handle the tenant check-in process and ensure all necessary preparations are completed before the tenant moves into the unit.
• Provide tenants with information regarding apartment facilities, policies, and rental procedures.
• Assist tenants with their initial needs and ensure a smooth move-in experience.
• Handle tenant inquiries, requests, and complaints professionally through various channels and coordinate with internal teams to address concerns.
• Manage the lease renewal and contract extension process by communicating with tenants and ensuring documentation is completed.
• Handle deposit refund process for tenants who have completed their rental period and checked out.

Skills

Hospitality background

Customer service

Communication

Empathy

Problem solving

Tools

Zendesk

Qiscus

Ticketing systems

Job description

Jendela360 in Jakarta is seeking a service-oriented Tenant Relations specialist to manage end-to-end tenant services throughout the rental journey, from check-ins and inquiries to lease renewals and deposit refunds. This on-site role requires hospitality mindset and strong communication to ensure smooth moves and exceptional tenant experiences.

You will handle complaints through Zendesk/Qiscus, coordinate with Maintenance, Billing and Property teams, and support renewal processes.