Customer Solutions Analyst [Night Shift]

Jendela Group; Jakarta Barat; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Bonus kinerja

Asuransi kesehatan

Job summary

Jendela Group membuka lowongan Customer Service untuk menjadi titik kontak utama bagi penyewa. Posisi ini on-site di Kebon Jeruk, Jakarta Barat, dengan shift malam dan fokus pada kepuasan penyewa.

Tanggung jawab meliputi menjawab pertanyaan, membangun hubungan positif, menanganai masalah dengan empati, serta berkoordinasi dengan tim internal.

Qualifications

• Minimal 1 tahun pengalaman kerja di layanan pelanggan atau properti.
• Berpengalaman di industri properti atau hubungan penyewa diutamakan.
• Kemampuan komunikasi dan interpersonal yang kuat.
• Empati dan orientasi pelanggan yang tinggi.
• Mampu merespons dan menyelesaikan isu dengan cepat.

Responsibilities

• Menjadi kontak utama penyewa, menjawab pertanyaan dan permintaan dengan profesional.
• Membangun hubungan positif untuk tingkat kepuasan tinggi.
• Menangani masalah penyewa dengan empati dan solusi efektif.
• Koordinasi dengan tim internal untuk perawatan, penagihan, atau layanan.
• Fasilitasi komunikasi antara penyewa dan manajemen properti.
• Menjelaskan kebijakan, prosedur, dan pembaruan properti secara jelas.
• Menangani keluhan dengan pendekatan persuasif dan solusi.
• Dukung strategi retensi pelanggan melalui layanan terbaik.

Skills

Komunikasi kuat

Hubungan interpersonal

Empati

Penyelesaian masalah

Education

Gelar Sarjana

Job description

DESKRIPSI PEKERJAAN

• Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
• Resolve tenant issues with empathy and effective problem-solving skills.
• Coordinate with internal teams to address maintenance, billing, or service-related concerns.
• Facilitate smooth communication between tenants and the property management team.
• Provide detailed explanations of property policies, procedures, and updates.
• Handle complaints or disputes with a persuasive and solution-oriented approach.
• Contribute to customer retention strategies by delivering excellent service.

KUALIFIKASI MINIMUM

• Minimum 1 year of relevant work experience (fresh graduates may still be considered).
• Experienced in the property industry or tenant relations is a plus!
• Strong communication and interpersonal skills.
• Empathetic and people-oriented.
• Able to respond and resolve issues quickly.
• Excellent problem-solving skills and attention to detail.
• Willing to work night shift on-site in Kebon Jeruk, Jakarta Barat.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Jakarta Barat, DKI Jakarta, Indonesia
• *INDUSTRI**: Commercial Real Estate
• *SITUS PERUSAHAAN**: https://jendela360.com

FASILITAS & BENEFIT

Fasilitas: perf_bonus, med_ins

TENTANG PERUSAHAAN

Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.

With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.

Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.