Tenant Experience & Compliance Lead

Suryacipta; Tangerang; Hybrid; IDR 120,000,000 - 180,000,000; Full time

Job summary

Suryacipta in Karawang, Indonesia seeks a dedicated estate/tenant manager to oversee tenant relations, compliance, and coordination with internal teams and government authorities. You will monitor complaints, distribute notices, and maintain tenant databases, ensuring timely issue resolution and high satisfaction.

The role requires a degree and 2+ years in estate management, with strong communication and site inspection capabilities to support safe, compliant operations in a dynamic estate

Qualifications

• Bachelor’s degree in any major, preferably Civil Engineering/Architecture, Communications/PR, or Economics/Management.
• Minimum 2 years of relevant experience in tenant, property/estate management.
• Ability to read and interpret site plans, working drawings, and building layouts; AutoCAD is a plus.
• Capable of coordinating, monitoring, and supervising tenant construction and fit-out activities.
• Able to communicate and collaborate with internal teams, contractors, tenants, government agencies, and consultants.
• Detail-oriented and proactive, with ability to conduct regular site visits and ensure operations comply with rules.
• Strong communication, negotiation, coordination, and problem-solving skills.
• Willing to be placed in Karawang, West Java.

Responsibilities

• Manage, monitor, and resolve tenant complaints across multiple channels to ensure timely closure.
• Distribute official notices and circulars, ensuring tenants understand and comply with regulations.
• Act as the primary point of contact to build relationships, understand tenant needs, and enhance satisfaction and trust.
• Serve as liaison between tenants and internal departments, external parties, and government authorities.
• Oversee tenant activities and coordinate corrective actions for non-compliance, operational issues, or environmental concerns.
• Maintain, update, and manage accurate tenant databases and contact lists.
• Prepare regular reports for management on site visit findings, coordination updates, and status of issue resolution.

Skills

Tenant management

Relationship building

Communication

Coordination

Reading site plans

Education

Bachelor’s degree in any major (Civil Eng/Architecture/Communications/PR/Economics/Management)

Tools

AutoCAD

Job description

Suryacipta in Karawang, Indonesia seeks a dedicated estate/tenant manager to oversee tenant relations, compliance, and coordination with internal teams and government authorities. You will monitor complaints, distribute notices, and maintain tenant databases, ensuring timely issue resolution and high satisfaction.

The role requires a degree and 2+ years in estate management, with strong communication and site inspection capabilities to support safe, compliant operations in a dynamic estate