Tenant Experience Lead: Service, Community & Ops

Rukita; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Rukita in Jakarta seeks a Senior Tenant Experience to maintain a high-quality living experience for tenants through operational support, complaint resolution, and engagement initiatives. You will coordinate with on-site teams (Housekeeping, Maintenance, Security), oversee SLA-driven case management, and drive tenant loyalty through community events and feedback analysis.

The role requires 5+ years in tenant relations or hospitality, excellent communication, organization, and proficiency with

Qualifications

• Minimum 5 years in tenant relations, hospitality, or property operations.
• Background in hospitality (4–5 star hotel/apartment) preferred.
• Strong problem-solving with a service mindset.
• Proficient in spreadsheets and Google Workspace.
• Highly organized with ability to multitask.
• Excellent communication and empathy; team collaboration.

Responsibilities

• Handle tenant complaints and requests promptly and professionally.
• Monitor cases via internal system ensuring timely resolution.
• Coordinate with Housekeeping, Maintenance, Security to resolve issues.
• Support tenant engagement initiatives and community activities.
• Prepare reports on tenant satisfaction and SLA performance.

Skills

Tenant relations

Hospitality

Complaint handling

Communication

Organizational

Google Workspace

Job description

Rukita in Jakarta seeks a Senior Tenant Experience to maintain a high-quality living experience for tenants through operational support, complaint resolution, and engagement initiatives. You will coordinate with on-site teams (Housekeeping, Maintenance, Security), oversee SLA-driven case management, and drive tenant loyalty through community events and feedback analysis.

The role requires 5+ years in tenant relations or hospitality, excellent communication, organization, and proficiency with