Tenant Experience Assistant Manager

ASRI (a subsidiary of Agung Sedayu Group); Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

ASRI, a subsidiary of Agung Sedayu Group, seeks a Tenant Relations professional to oversee tenant interactions at our Jakarta sites, ensuring a pleasant living and working environment and strong tenant engagement.

You will develop service improvements, coordinate with Operations and support teams, monitor compliance with building rules, and prepare performance reports. A 3–5 year track record and leadership experience are preferred.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years in Tenant Relations or similar; supervisory experience preferred.
• Excellent communication and problem-solving abilities.
• Willing to work onsite in Jakarta area.

Responsibilities

• Oversee all Tenant Relations activities and maintain positive relationships with tenants.
• Develop strategies to improve tenant services, enhance tenant satisfaction, and strengthen engagement.
• Supervise handling of tenant complaints, requests, inquiries, and concerns within established timeframes.
• Coordinate with Operations, Engineering, Security, Housekeeping, and other teams to address tenant needs efficiently.
• Monitor tenant compliance with building rules and standards.
• Analyze tenant feedback to identify service gaps and propose improvements.
• Prepare and evaluate Tenant Relations performance reports and metrics.
• Support tenant engagement programs, events, and collaborations to boost experience and traffic.
• Maintain accurate records of tenant communications and follow-ups.
• Identify potential tenant-related issues and develop solutions to improve retention.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Time-management

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Bachelor’s degree in Property Management

Bachelor’s degree in Marketing

Tools

Microsoft Office

Job description

ASRI, a subsidiary of Agung Sedayu Group, seeks a Tenant Relations professional to oversee tenant interactions at our Jakarta sites, ensuring a pleasant living and working environment and strong tenant engagement.

You will develop service improvements, coordinate with Operations and support teams, monitor compliance with building rules, and prepare performance reports. A 3–5 year track record and leadership experience are preferred.