Telesales Manager

TRI7 Solutions Inc.; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

TRI7 Solutions Inc. is seeking an experienced Telesales Manager to lead Indonesian telesales operations, optimise conversion and agent productivity, and collaborate with CRM and Retention teams.

The role demands hands-on leadership and data-driven management of performance and sales funnels. The ideal candidate will have 5+ years in outbound/telesales, strong leadership, and deep knowledge of the Indonesian market, with English fluency and comfort working toward KPIs.

Qualifications

• Minimum 5 years experience in Outbound/Telemarketing/Telesales or Sales operations, with at least 2 years in a managerial role.
• Proven experience handling the Indonesian market (language, culture, customer behaviour).
• Strong leadership and people-management skills.
• Comfortable working with targets, KPIs, and performance dashboards.
• Analytical mindset with experience using CRM tools and call systems.
• Fluent in English (Bahasa Indonesia is a plus).
• Experience in iGaming B2B or B2C.

Responsibilities

• Lead and manage telesales agents handling Indonesian players/customers.
• Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows.
• Set daily, weekly, and monthly KPIs for agents and monitor performance closely.
• Analyse call performance, conversion rates, and agent productivity.
• Conduct regular coaching, QA reviews, and performance feedback sessions.
• Optimise call scripts, objection handling, and sales approach based on market behaviour.
• Coordinate with Ops and Marketing teams on campaigns and promotions.
• Ensure compliance with internal SOPs and quality standards.
• Provide regular performance reports and insights to management.

Skills

Leadership

Performance management

Analytics

CRM tools

Call systems

Coaching & QA

English proficiency

Indonesian market knowledge

Tools

CRM software

Call center software

Job description

We are looking for an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market. This role focuses on conversion performance, agent productivity, process improvement and close collaboration with CRM and Retention teams.

The ideal candidate has hands-on leadership experience, understands Indonesian customer behaviour and is data-driven in managing performance and sales funnels.

Key Responsibilities

• Lead and manage telesales agents handling Indonesian players/customers
• Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows
• Set daily, weekly, and monthly KPIs for agents and monitor performance closely
• Analyse call performance, conversion rates, and agent productivity
• Conduct regular coaching, QA reviews, and performance feedback sessions
• Optimise call scripts, objection handling, and sales approach based on market behaviour
• Coordinate with Ops and Marketing teams on campaigns and promotions
• Ensure compliance with internal SOPs and quality standards
• Provide regular performance reports and insights to management

Requirements

• Minimum 5 years experience in Outbound/ Telemarketing/ Telesales or Sales operations, with at least 2 years in a managerial role
• Proven experience handling the Indonesian market (language, culture, customer behaviour)
• Strong leadership and people-management skills
• Comfortable working with targets, KPIs, and performance dashboards
• Analytical mindset with experience using CRM tools and call systems
• Fluent in English (Able to speak Bahasa Indonesia is a plus)
• Experience in iGaming B2B or B2C.

Nice to Ha

• Background in conversion funnels and retention collaboration
• Familiar with performance-based incentive structure

Employment Terms

• rms:Monday to Friday schedule
• Working hours: 12:00 PM – 10:00 PM (GMT+8) with a 1-hour break
• Annual leave & sick leave in line with company policy