Telesales Manager

Confidential Jobs; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Confidential Jobs in Jakarta seeks an experienced Telesales Manager to lead telesales operations and own team performance, conversion results, call quality, and compliance. The role ensures leads are handled effectively and targets are consistently met.

The ideal candidate will coach and motivate agents, manage performance reviews, and collaborate with Marketing/Sales/Operations to improve lead quality and campaign effectiveness. A fast-paced, target-driven environment awaits.

Qualifications

• Experience leading a telesales team (preferably B2B).
• Strong knowledge of telesales KPIs, funnels and drivers of conversion.
• Experience with call monitoring, QA and performance coaching.
• Excellent communication, leadership and objection-handling skills.
• Comfortable in a fast-paced, target-driven environment.

Responsibilities

• Lead day-to-day telesales operations to achieve KPI targets (leads, conversion, revenue, quality).
• Coach, train, and motivate telesales agents; run performance reviews and improvement plans.
• Ensure lead handling and timely follow-ups; maintain pipeline hygiene (CRM updates).
• Monitor calls and conduct QA to ensure call discipline and script adherence.
• Improve conversion rates through coaching and process optimization.
• Prepare and deliver performance reports (team metrics, pipeline status, forecasting inputs).
• Collaborate with Marketing/Sales/Operations to improve lead quality and campaign effectiveness.
• Handle escalations and support deal progression as needed.

Skills

Telesales team management

KPIs & conversion

Call monitoring / QA

Leadership & communication

Fast-paced / target-driven

CRM & reporting

Tools

CRM tools

Job description

We are seeking an experienced Telesales Manager to lead telesales operations in Jakarta. This role owns team performance, conversion results, call quality, and compliance—ensuring leads are handled effectively and targets are consistently met.

Key Responsibilities

• Lead the day-to-day telesales operation to achieve KPI targets (leads, conversion, revenue, and quality)
• Coach, train, and motivate telesales agents; run daily/weekly performance reviews and improvement plans
• Ensure excellent lead handling, timely follow-ups, and strong pipeline hygiene (CRM updates)
• Monitor calls and conduct Quality Assurance (QA) to ensure call discipline, script adherence, and compliance
• Improve conversion rates through process optimization, coaching, and continuous refinement of sales approach
• Prepare and deliver performance reporting (team metrics, pipeline status, forecasting inputs)
• Collaborate with internal stakeholders (Marketing/Sales/Operations) to improve lead quality and campaign effectiveness
• Handle escalations and support deal progression as needed

Requirements

• Proven experience managing a telesales team (preferred B2B)
• Strong understanding of telesales KPIs, sales funnels, and conversion drivers
• Experience with call monitoring/QA and performance coaching
• Strong communication, leadership, and objection-handling skills
• Comfortable working in a fast-paced, target-driven environment
• Proficiency with CRM tools and reporting