Telesales Manager (Financial Services)

Monroe Consulting Group; Jakarta Pusat; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Monroe Consulting Group is partnering with a leading organisation to recruit a Telesales Manager based in Jakarta, Indonesia. The role leads outbound telesales, drives revenue growth, and enhances sales effectiveness through analytics, coaching, and process excellence.

You will steer strategy, coach Team Leaders and agents, optimize scripts and processes, and supervise CRM platforms, dashboards, and performance reports to uncover opportunities and sustain high performance.

Qualifications

• Bachelor's degree in Finance, Business Admin, Marketing, or related field.
• Minimum 3 years of telesales experience, preferably in financial services.
• Experience leading telesales teams and improving key metrics.

Responsibilities

• Lead and manage the outbound telesales team to meet targets and KPIs.
• Develop and implement telesales strategies to improve reach and revenue.
• Review scripts, incentives, training, and QA standards for quality.
• Monitor CRM, telemarketing platforms, dashboards and reports.
• Collaborate with Team Leaders to optimise daily operations and productivity.
• Set performance targets and action plans based on data.
• Analyze end-to-end sales funnel to improve contactability and conversions.
• Coach underperforming teams and individuals to raise performance.
• Coordinate with HR on headcount, onboarding, and development.
• Foster a performance-driven culture with recognition and accountability.
• Ensure telesales activities comply with policies and regulatory requirements.
• Provide regular updates and insights to senior management.

Skills

People leadership

Coaching

Communication skills

English proficiency

Education

Bachelor's degree in Finance, Business Admin, Marketing, Management, or related field

Tools

CRM systems

Call-centre platforms

Performance dashboards

Job description

Monroe Consulting Group, an executive recruitment firm, is partnering with a leading organisation in the Professional Services sector to hire a Telesales Manager. This opportunity is based in Jakarta, Indonesia. The role offers the opportunity to lead a high-performing telesales function, drive revenue growth, and enhance sales effectiveness through data-driven decision-making, operational excellence, and people leadership.

Position Overview

Lead and optimise the telesales function to achieve sustainable sales growth, improve conversion performance, and maximise team productivity.
Drive a high-performance sales culture through effective leadership, analytics, coaching, and continuous process improvement.

Key Responsibilities

• Lead and manage the outbound telesales team to achieve sales targets and key performance indicators, including connect rate, conversion rate, productivity, and overall sales performance.
• Develop and implement telesales strategies to improve customer reach, conversion, productivity, and revenue generation.
• Continuously review and improve sales scripts, call processes, incentive schemes, training programmes, and quality assurance standards.
• Monitor and analyse CRM systems, telemarketing platforms, sales dashboards, and performance reports to identify gaps, trends, and opportunities for improvement.
• Work closely with Team Leaders to manage daily telesales operations, optimise team productivity, and ensure consistent execution of sales strategies.
• Establish performance targets and action plans for telesales teams based on business objectives and operational data.
• Analyse the end-to-end sales funnel and identify opportunities to improve contactability, conversion, productivity, and customer acquisition.
• Develop and implement coaching and performance improvement initiatives for underperforming teams and individuals.
• Partner with HR and relevant stakeholders to plan team headcount, recruitment, onboarding, training, and workforce development.
• Build a strong performance-driven culture through effective coaching, incentive management, recognition, and performance monitoring.
• Ensure telesales activities comply with relevant company policies, quality standards, and applicable financial services requirements.
• Provide regular performance updates, insights, and recommendations to senior management.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Finance, Business Administration, Marketing, Management, or a related field.
• Minimum 3 years of experience in telesales, preferably within financial services.
• Experience in multifinance, consumer finance, micro-lending, digital lending, auto finance, BPKB financing, or other financial services is highly preferred.
• Proven experience leading and managing telesales teams, including Team Leaders and/or a sizeable telesales agent population.
• Demonstrated track record of achieving sales targets and improving key telesales metrics such as connect rate, conversion rate, productivity, and sales performance.
• Experience developing sales scripts, incentive schemes, training programmes, QA standards, and performance management frameworks is preferred.

Technical / Functional Expertise

• Strong understanding of telesales operations, sales funnel management, CRM systems, call-centre/telemarketing platforms, and performance dashboards.
• Strong analytical and data-driven mindset, with the ability to interpret sales data, identify performance gaps, and translate insights into actionable improvement plans.
• Experience monitoring and improving customer acquisition, contactability, conversion rates, and overall sales effectiveness.
• Ability to develop and implement sales strategies that drive revenue growth and operational efficiency.
• Knowledge of financial services sales operations and regulatory compliance requirements.

Soft Skills & Leadership Competencies

• Strong people leadership and coaching skills, with the ability to develop Team Leaders and telesales agents.
• Strong communication and stakeholder management skills.
• Fluent in English, both written and spoken, with the ability to communicate effectively in English for meetings, presentations, reporting, and cross-functional discussions.
• Proactive, results-oriented, hands-on, and comfortable working in a fast-paced, target-driven environment.
• Strong problem-solving, decision-making, and performance management capabilities.
• Ability to build a high-performance culture through coaching, motivation, accountability, and continuous development.