TELESALES MANAGER

tri7 solutions inc.

Indonesia

On-site

IDR 493,718,000 - 691,205,000

Full time

7 days ago

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Benefits offered by this job

13th Month Pay

Annual leave & sick leave

Job summary

tri7 solutions inc. is seeking an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market.

The role focuses on conversion performance, agent productivity, and close collaboration with CRM and Retention teams. The ideal candidate will have hands-on leadership experience, deep understanding of Indonesian customer behaviour, and a data-driven approach to managing performance and sales funnels.

Qualifications

5+ years experience in Outbound/Telemarketing/Telesales, with at least 2 years in a managerial role.
Proven experience handling the Indonesian market (language, culture, customer behaviour).
Strong leadership and people-management skills.
Comfortable working with targets, KPIs, and performance dashboards.
Analytical mindset with experience using CRM tools and call systems.
Fluent in English (Bahasa Indonesia is a plus).
Experience in FinTech, Lending, iGaming B2B or B2C.

Responsibilities

Lead and manage telesales agents handling Indonesian players/customers.
Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows.
Set daily, weekly, and monthly KPIs for agents and monitor performance closely.
Analyse call performance, conversion rates, and agent productivity.
Conduct regular coaching, QA reviews, and performance feedback sessions.
Optimise call scripts, objection handling, and sales approach based on market behaviour.
Coordinate with Ops and Marketing teams on campaigns and promotions.
Ensure compliance with internal SOPs and quality standards.
Provide regular performance reports and insights to management.

Skills

Leadership

People management

Performance dashboards

KPI tracking

Analytical mindset

CRM tools

English fluency

Indonesian market experience

Tools

CRM systems

Call systems

Job description

We are looking for an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market. This role focuses on conversion performance, agent productivity, process improvement and close collaboration with CRM and Retention teams.

The ideal candidate has hands-on leadership experience, understands Indonesian customer behaviour and is data-driven in managing performance and sales funnels. Igaming industry or its vertical products experience is an advantage.

Key Responsibilities

Lead and manage telesales agents handling Indonesian players/customers
Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows
Set daily, weekly, and monthly KPIs for agents and monitor performance closely
Analyse call performance, conversion rates, and agent productivity
Conduct regular coaching, QA reviews, and performance feedback sessions
Optimise call scripts, objection handling, and sales approach based on market behaviour
Coordinate with Ops and Marketing teams on campaigns and promotions
Ensure compliance with internal SOPs and quality standards
Provide regular performance reports and insights to management

Requirements

Minimum 5 years experience in Outbound/ Telemarketing/ Telesales or Sales operations, with at least 2 years in a managerial role
Proven experience handling the Indonesian market (language, culture, customer behaviour)
Strong leadership and people-management skills
Comfortable working with targets, KPIs, and performance dashboards
Analytical mindset with experience using CRM tools and call systems
Fluent in English (Able to speak Bahasa Indonesia is a plus)
Experience in FinTech, Lending, iGaming B2B or B2C

Nice to Have