Indonesian Telesales Lead: Performance & Growth

tri7 solutions inc.; Indonesia; On-site; IDR 493,718,000 - 691,205,000; Full time

Benefits offered by this job

13th Month Pay

Annual leave & sick leave

Job summary

tri7 solutions inc. is seeking an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market.

The role focuses on conversion performance, agent productivity, and close collaboration with CRM and Retention teams. The ideal candidate will have hands-on leadership experience, deep understanding of Indonesian customer behaviour, and a data-driven approach to managing performance and sales funnels.

Qualifications

• 5+ years experience in Outbound/Telemarketing/Telesales, with at least 2 years in a managerial role.
• Proven experience handling the Indonesian market (language, culture, customer behaviour).
• Strong leadership and people-management skills.
• Comfortable working with targets, KPIs, and performance dashboards.
• Analytical mindset with experience using CRM tools and call systems.
• Fluent in English (Bahasa Indonesia is a plus).
• Experience in FinTech, Lending, iGaming B2B or B2C.

Responsibilities

• Lead and manage telesales agents handling Indonesian players/customers.
• Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows.
• Set daily, weekly, and monthly KPIs for agents and monitor performance closely.
• Analyse call performance, conversion rates, and agent productivity.
• Conduct regular coaching, QA reviews, and performance feedback sessions.
• Optimise call scripts, objection handling, and sales approach based on market behaviour.
• Coordinate with Ops and Marketing teams on campaigns and promotions.
• Ensure compliance with internal SOPs and quality standards.
• Provide regular performance reports and insights to management.

Skills

Leadership

People management

Performance dashboards

KPI tracking

Analytical mindset

CRM tools

English fluency

Indonesian market experience

Tools

CRM systems

Call systems

Job description

tri7 solutions inc. is seeking an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market.

The role focuses on conversion performance, agent productivity, and close collaboration with CRM and Retention teams. The ideal candidate will have hands-on leadership experience, deep understanding of Indonesian customer behaviour, and a data-driven approach to managing performance and sales funnels.