Outbound Telesales Lead - Data-Driven Team Builder

akulaku finance indonesia; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Akulaku Finance Indonesia seeks an experienced outbound telesales team lead to drive sales results and optimize team productivity. You will break targets down for the team, monitor progress and use KPIs like connect rate and conversion rate to guide strategy.

You will design and improve the telesales framework, including performance schemes, call scripts, training, QA criteria, and daily management rules, partnering with team leaders to refine standards.

Qualifications

• Diploma or higher preferred with background in Finance, Marketing, or Business Administration.
• 2–4 years experience in consumer finance, telesales, micro-lending, or BPKB-related roles.
• At least 1 year of team-lead experience; BPKB/car-loan telesales TL background preferred.
• English as working language; able to join meetings, write reports, and present in English.

Responsibilities

• Lead the outbound telesales team and be accountable for sales results. Break sales targets down for the team, track progress and review team productivity regularly.
• Build and continuously improve the telesales operating framework, including performance scheme, telemarketing strategies, call scripts, training programs, QA criteria, and day-to-day management rules.
• Use CRM, telemarketing system and data analytics tools to identify opportunities and bottlenecks to boost team performance.
• Plan headcount, recruit, and develop the team for stable, sustained performance.

Skills

Team leadership

Sales analytics

KPI tracking

CRM proficiency

English communication

Bahasa Indonesia

Education

Diploma or higher

Tools

CRM systems

Job description

Akulaku Finance Indonesia seeks an experienced outbound telesales team lead to drive sales results and optimize team productivity. You will break targets down for the team, monitor progress and use KPIs like connect rate and conversion rate to guide strategy.

You will design and improve the telesales framework, including performance schemes, call scripts, training, QA criteria, and daily management rules, partnering with team leaders to refine standards.