Telesales Growth Leader | Data-Driven Revenue Coach

Monroe Consulting Group; Jakarta Pusat; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Monroe Consulting Group is partnering with a leading organisation to recruit a Telesales Manager based in Jakarta, Indonesia. The role leads outbound telesales, drives revenue growth, and enhances sales effectiveness through analytics, coaching, and process excellence.

You will steer strategy, coach Team Leaders and agents, optimize scripts and processes, and supervise CRM platforms, dashboards, and performance reports to uncover opportunities and sustain high performance.

Qualifications

• Bachelor's degree in Finance, Business Admin, Marketing, or related field.
• Minimum 3 years of telesales experience, preferably in financial services.
• Experience leading telesales teams and improving key metrics.

Responsibilities

• Lead and manage the outbound telesales team to meet targets and KPIs.
• Develop and implement telesales strategies to improve reach and revenue.
• Review scripts, incentives, training, and QA standards for quality.
• Monitor CRM, telemarketing platforms, dashboards and reports.
• Collaborate with Team Leaders to optimise daily operations and productivity.
• Set performance targets and action plans based on data.
• Analyze end-to-end sales funnel to improve contactability and conversions.
• Coach underperforming teams and individuals to raise performance.
• Coordinate with HR on headcount, onboarding, and development.
• Foster a performance-driven culture with recognition and accountability.
• Ensure telesales activities comply with policies and regulatory requirements.
• Provide regular updates and insights to senior management.

Skills

People leadership

Coaching

Communication skills

English proficiency

Education

Bachelor's degree in Finance, Business Admin, Marketing, Management, or related field

Tools

CRM systems

Call-centre platforms

Performance dashboards

Job description

Monroe Consulting Group is partnering with a leading organisation to recruit a Telesales Manager based in Jakarta, Indonesia. The role leads outbound telesales, drives revenue growth, and enhances sales effectiveness through analytics, coaching, and process excellence.

You will steer strategy, coach Team Leaders and agents, optimize scripts and processes, and supervise CRM platforms, dashboards, and performance reports to uncover opportunities and sustain high performance.