Technology Support II, Data Centre Engineer

JPMorgan Chase & Co.; Garut; On-site; IDR 350,000,000 - 500,000,000; Full time

Job summary

JPMorgan Chase & Co. seeks an experienced Technology Support III to ensure the stability, availability, and performance of production application flows.

You will troubleshoot, maintain, and improve operations while embracing AI-enabled methods to accelerate incident triage and trend analysis. This role requires strong collaboration across teams, hands-on hardware/network expertise, and a commitment to data sensitivity and security.

Qualifications

• Bachelor's degree or equivalent in a technical discipline is required.
• 3+ years troubleshooting, resolving, and maintaining IT services.
• Experience using AI capabilities in production support workflows with validation and data sensitivity awareness.
• Ability to validate AI-assisted incident recommendations before action.
• Knowledge of remote access configuration (iLo/iDrac) is a plus.

Responsibilities

• Provides end-to-end application or infrastructure service delivery and day-to-day maintenance to ensure operational stability and availability.
• Uses enterprise-authorized AI capabilities to speed up incident triage and trend analysis while validating outputs.
• Monitor production environments for anomalies using standard observability tools and escalate issues with clear communication.
• Analyze complex situations to anticipate and solve issues while supporting incident, problem, and change management for full stack systems.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and support remediation actions.
• Contribute to system functionality with knowledge of hardware components, peripherals, devices, and network expertise.
• Use diagnostic tools and best practices to identify and resolve technical issues.

Skills

Troubleshooting

Incident management

AI-assisted ops

Documentation

Operational excellence

Education

Bachelor's degree in Computer Science, Cybersecurity, Data Science, or related disciplines

Tools

iLo/iDrac

Runbooks

Observability tools

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Infrastructure Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escal...

Job responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
• Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Ability to configure basic iLo/iDrac/remote access configuration
• Extensive Knowledge in structure cabling, cable management and testing tools
• Extensive Knowledge in physical racking and stacking of servers and network devices
• Experience in replacing components in servers and network devices
• Experience with live chat, incident/service request management, and runbooks for system issue resolution
• Baseline knowledge of operational management and excellence

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
• Ability to document issues, procedures, and root cause analysis