IT Support – Infrastructure

Kredivo Group; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Kredivo Group is seeking an IT Support Specialist - Infrastructure to maintain the health of office network devices across sites. You will troubleshoot connectivity issues, perform root cause analysis, and manage asset tracking for switches, access points, and firewalls.

Ideal candidates have 2+ years of hands-on network infra experience, familiarity with UniFi or Cisco IOS CLI, and a willingness to work on-site with occasional after-hours tasks in a fast-paced fintech environment.

Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Networks, Telecommunications, or related fields.
• At least 2 years of hands-on experience with office network infrastructure, configuring or troubleshooting switches, access points, or firewall devices.
• Basic working knowledge of networking fundamentals: IP addressing, subnetting, VLANs, DHCP, DNS, and Wi‑Fi concepts.
• Exposure to enterprise office infrastructure platforms such as UniFi, Cisco IOS CLI, or similar.
• Structured troubleshooting aptitude to identify symptoms, isolate root causes, and document findings clearly.
• Strong ownership and proactive communication when blockers arise.
• Awareness of escalation mechanisms (L2 vs independent resolution).
• Willingness for on-site work and occasional after-hours tasks.

Responsibilities

• Maintain operational health of office infrastructure devices across sites (switches, APs, firewalls).
• Perform first-line troubleshooting and root cause analysis for connectivity and performance issues.
• Escalate to L2 Infrastructure team for complex changes beyond baseline.
• Manage device lifecycle, asset tracking, and incident/resolution documentation.
• Maintain change documentation for configurations and ensure data integrity.
• Provide regular updates to IT leads and managers on open issues and tasks.
• Represent infrastructure matters on-site and maintain professional relationships with stakeholders.

Skills

Networking fundamentals

Troubleshooting

Ownership

On-site readiness

Education

Bachelor's Degree or Diploma in IT/Networks/Telecom

Tools

UniFi Controller

Cisco IOS CLI

Firewall management

Job description

Kredivo Group is seeking an IT Support Specialist - Infrastructure to support the growing demands of our office network and infrastructure operations. In this role, you will be responsible for the day-to-day health of office infrastructure devices across our sites, including network switches, access points, and firewalls. You will work closely with the infrastructure team to troubleshoot connectivity issues, perform root cause analysis, and maintain reliable network services for our users. This is a hands-on role suited for individuals who are eager to develop deep technical skills in enterprise network infrastructure within a fast-scaling fintech environment.

About the job:

1. Maintain the operational health of office infrastructure devices, including but not limited to:

2. Network switches (such as: Unifi, Cisco, and generic brands)

3. Wireless access points and their optimization strategies

4. Firewall devices and basic firewall rule management

5. Perform first-line troubleshooting and direct root cause analysis for infrastructure-related issues reported by users, such as: connectivity drops, network performance degradation, and access failures.

6. Maintain healthy escalation lines to the L2 Infrastructure team when issues exceed first-line resolution scope or require configuration changes beyond the approved baseline.

7. Maintain the integrity of infrastructure-related IT Ops procedures and policies, such as:

8. Device lifecycle and asset tracking for all infrastructure hardware in scope

9. Incident registration, resolution, and escalation through proper ticketing channels

10. Change documentation for any configuration applied to managed devices

11. Maintain asset data integrity at all times, for all infrastructure hardware types in scope.

12. Maintain a regular update line to the IT team, especially Leads and Managers, on the status of open infrastructure issues and ongoing tasks.

13. As the on-site representative for infrastructure matters, maintain good working relationships and professional communication with all site stakeholders.

About you:

1. Bachelor's Degree or Diploma in Information Technology, Computer Networks, Telecommunications, or related fields.
2. At least 2 years of hands-on experience working with office network infrastructure, such as: configuring or troubleshooting switches, access points, or firewall devices.
3. Basic working knowledge of networking fundamentals, including: IP addressing and subnetting, VLANs, DHCP, DNS, and Wi-Fi connectivity concepts.
4. Exposure to or familiarity with infrastructure platforms used in enterprise office environments, such as: Unifi (UniFi Controller / Network Application), Cisco IOS CLI, or similar.
5. Aptitude towards structured troubleshooting - able to identify symptoms, isolate root causes, and document findings clearly.
6. High sense of ownership of assigned tasks and devices; able to operate with clear direction and elevate proactively when blockers arise.
7. Possess awareness of organizational escalation mechanisms, such as when to engage L2 support versus resolving independently.
8. Willing to perform on-site work and occasional after-hours tasks when infrastructure maintenance requires minimal business disruption.

LI-RR1