Technical Writer

pt holink solusi digital; Indonesia; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

PT Holink Solusi Digital is seeking a seasoned technical writer to produce user guides, help articles, release notes, and developer documentation for SaaS products.

You will translate complex concepts into clear, structured content, collaborating closely with product managers, developers, QA, and UI/UX designers. Proficiency in English and Bahasa Indonesia is required, with on-site work in Jakarta.

Qualifications

• 3+ years of hands-on experience in Technical Writing / Product Documentation in SaaS or digital products.
• Strong experience creating user guides, help center articles, release notes and documentation.
• Experience in API / developer documentation is highly preferred.
• Familiar with Confluence, Notion, Markdown, Git/GitHub/GitLab, Swagger/OpenAPI, Postman, GitBook or Docusaurus.
• Strong written communication in English and Bahasa Indonesia.

Skills

Technical Writing

Product Documentation

API Documentation

API/REST Concepts

Cross-functional Collaboration

Bilingual Writing

SaaS / Digital Product Domain

Portfolio

Tools

Confluence

Notion

Markdown

Git/GitHub

GitLab

Swagger/OpenAPI

Postman

GitBook

Docusaurus

Job description

What We're Looking For:

• 3+ years of hands-on experience in Technical Writing / Product Documentation within SaaS, software, or digital products
• Strong experience in creating user guides, help center articles, product documentation, release notes, and technical documentation
• Experience in API / developer documentation is highly preferred
• Good understanding of SDLC, APIs, REST, JSON, and software/product development fundamentals
• Able to translate complex technical concepts into clear, structured, and easy-to-understand documentation
• Experienced in collaborating closely with Product Managers, Developers, QA, UI/UX Designers, and other stakeholders
• Familiar with documentation and technical tools such as Confluence, Notion, Markdown, Git/GitHub/GitLab, Swagger/OpenAPI, Postman, GitBook, or Docusaurus
• Strong written communication skills in both English and Bahasa Indonesia
• Experience in SaaS, digital product, fintech, e-commerce, marketplace, or consumer tech is highly preferred
• Portfolio with proven achievements or measurable impact, such as improving documentation quality, reducing support inquiries, accelerating user/developer onboarding, improving integration efficiency, or building documentation systems from scratch, is highly preferred

Location: Ebony Batavia, PIK, Jakarta (Full WFO)