Technical Writer

Delta Data Mandiri; Indonesia; On-site; IDR 70,000,000 - 100,000,000; Full time

Job summary

Delta Data Mandiri is seeking a skilled Technical Writer to create, maintain, and translate technical documentation across system docs, API docs, user manuals, SOPs, release notes, and knowledge base articles. You will work with developers, system analysts, QA, and other teams.

The ideal candidate has a bachelor's in a related field and 1–2 years' experience, strong English writing, and familiarity with SDLC and documentation tools such as Word, Google Docs, Confluence, Notion, and Markdown.

Qualifications

• Bachelor's degree in Technical Writing, IT, CS, English or related field.
• 1–2 years of experience as a Technical Writer or in a similar role.
• Strong English writing and communication skills.
• Ability to explain technical concepts clearly.
• Experience creating user manuals, SOPs, or API documentation.
• Familiarity with SDLC and software development processes.
• Familiarity with Confluence, Notion, Markdown and MS Word/Google Docs.

Responsibilities

• Create, develop, and maintain clear and user-friendly technical documentation.
• Translate complex information for technical and non-technical audiences.
• Collaborate with developers, QA, and analysts to gather information.
• Develop system docs, API docs, user manuals, SOPs, release notes, and knowledge base articles.
• Review and update docs to reflect system changes and standards.
• Organize documentation with templates, terminology, and version control.
• Interview SMEs to obtain technical information.
• Structure docs for easy findability and understanding.
• Ensure docs follow company and project standards.
• Support project teams with documentation for delivery and handover.
• Experience documenting REST APIs / Swagger / OpenAPI (Nice to Have).

Skills

Technical writing

Clear communication

Attention to detail

Team collaboration

English writing

Education

Bachelor's degree in Technical Writing

Tools

Microsoft Word

Google Docs

Confluence

Notion

Markdown

Job description

Job Description

• Create, develop, and maintain clear, accurate, and user-friendly technical documentation.
• Translate complex technical information into easy-to-understand documentation for both technical and non-technical audiences.
• Collaborate with Developers, System Analysts, Business Analysts, QA, and other technical teams to gather and verify information.
• Develop documentation such as System Documentation, Technical Guides, API Documentation, User Manuals, SOPs, Release Notes, and Knowledge Base articles.
• Review and update existing documentation to ensure accuracy, consistency, and alignment with system changes.
• Maintain documentation standards, templates, terminology, and version control.
• Conduct interviews or discussions with Subject Matter Experts (SMEs) to obtain technical information.
• Organize and structure documentation so that information is easy to find and understand.
• Ensure documentation follows established company and project standards.
• Support project teams in preparing documentation required for project delivery and handover.

Requirements

• Bachelor's degree in Technical Writing, Information Technology, Computer Science, English, Communication, or a related field.
• Minimum 1–2 years of experience as a Technical Writer or in a similar role.
• Strong English writing and communication skills.
• Able to understand and explain technical concepts clearly.
• Experience creating technical documentation, user manuals, SOPs, or API documentation.
• Familiarity with software development processes and SDLC.
• Familiarity with documentation tools such as Microsoft Word, Google Docs, Confluence, Notion, Markdown, or similar tools.
• Strong attention to detail and ability to organize information systematically.
• Able to work collaboratively with technical and non-technical teams.
• Experience in IT projects, software development, or system implementation is preferred.

Nice to Have

• Experience documenting REST APIs / Swagger / OpenAPI.
• Basic understanding of databases, SQL, cloud, or software architecture.
• Experience working in Agile/Scrum environments.
• Portfolio of technical documentation or writing samples.