Technical Support Specialist - Fintech Helpdesk

Cermati Fintech Group; Jakarta Pusat; In loco; IDR 44.640.000 - 78.120.000; Tempo pieno

Descrizione del lavoro

Indodana Fintech is seeking an IT Support Specialist to provide technical support and assistance to users across applications and systems. You will troubleshoot issues, manage requests via ticketing systems, document resolutions, and escalate complex problems to the IT team as needed.

The ideal candidate has a Bachelor's in IT or related field, at least 1 year of experience (interns welcomed), strong communication skills, and proficiency with Windows and Excel/Google Sheets.

Competenze

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 year of experience in similar positions; interns are valued.
• Familiar with Windows OS; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced or skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality and speed.
• Skilled in database queries and reading log system data.

Mansioni

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Conoscenze

Communication skills

Problem-solving

Independence

Teamwork

Customer service

Database queries / log analysis

Formazione

Bachelor's degree in Information Technology or related field

Strumenti

Windows

Linux

Excel / Google Sheets

Descrizione del lavoro

Indodana Fintech is seeking an IT Support Specialist to provide technical support and assistance to users across applications and systems. You will troubleshoot issues, manage requests via ticketing systems, document resolutions, and escalate complex problems to the IT team as needed.

The ideal candidate has a Bachelor's in IT or related field, at least 1 year of experience (interns welcomed), strong communication skills, and proficiency with Windows and Excel/Google Sheets.