Technical Support Officer

PT Dwi Cermat Indonesia; Jakarta Pusat; Presencial; IDR 66.960.000 - 133.920.000; Jornada completa

Descripción de la vacante

Indodana Fintech in Jakarta is seeking an IT Support Specialist to provide end-user assistance for applications and systems, and to troubleshoot technical problems efficiently.

Responsibilities include handling requests via ticketing systems or emails, documenting solutions, and escalating complex issues when needed. Fresh graduates with internships are welcome; Windows familiarity and basic Linux knowledge are valued, along with strong Excel/Sheets skills and a service-focused attitude.

Formación

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 year of experience in similar positions. Fresh graduates with internship experience are equally valued.
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.

Responsabilidades

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Conocimientos

Windows OS

SQL basics

Excel/Google Sheets

Log reading

Customer service

Teamwork

Problem-solving

Educación

Bachelor's degree in Information Technology or related field

Herramientas

Linux basics

Ticketing systems

Descripción del empleo

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 Year of experience in similar positions.Fresh graduates with internship experience are equally valued
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.